Retail Supervisor: Lead Team & Customer Experience

Entertainer; West Bromwich; Hybrid; GBP 12,000 - 18,000; Part time

Benefits offered by this job

MyView PayNow

Birthday Leave

30 days holiday

Store toy discount

High Street and leisure discounts

Salary Sacrifice Cycle Purchase

Job summary

The Entertainer in West Bromwich is seeking a 20 hour Supervisor to support the Store Manager, lead a small team and role model excellent customer service.

You will cover days off, run the store in the manager's absence, manage everyday operations, implement promotions, and help keep stock, tills and refunds running smoothly. Flexible hours and weekend key-holder duties are required, with training to advance your management career.

Qualifications

• Experience of managing or supervising a small team.
• Flexible approach to working hours and a commitment to resource the store effectively.
• Be tech savvy, showing confidence in using computers and tablets to complete tasks and increase productivity.
• Have the ability to identify sales opportunities and implement new ideas, showcasing your creative and commercial flair.

Responsibilities

• Opening and closing the store, including Sundays on a rota basis and running the store successfully in the absence of the Store management
• Ensure smooth running of day-to-day operations and routines including cash and till areas, dealing with customer refunds and till reconciliations
• Lead by example, demonstrating an exceptional customer service experience, inspiring your team to do the same
• Implement in-store promotions, be commercial and ensure staff are motivated and well informed
• Actively participate in stock management including stockroom standards, managing deliveries, merchandising and minimising stock loss

Skills

Team leadership

Retail experience

Tech savvy

Tools

POS till systems

Job description

The Entertainer in West Bromwich is seeking a 20 hour Supervisor to support the Store Manager, lead a small team and role model excellent customer service.

You will cover days off, run the store in the manager's absence, manage everyday operations, implement promotions, and help keep stock, tills and refunds running smoothly. Flexible hours and weekend key-holder duties are required, with training to advance your management career.