Retail Supervisor: Lead Store Team with Training & Benefits

Screwfix Direct Ltd.; Stourbridge; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

28 days annual leave

Pension

Life cover

Discounts with Screwfix & B&Q

Healthcare

Training & development

Company share save schemes

Job summary

Screwfix Direct Ltd. is seeking a Retail Supervisor for a fixed-term role lasting up to 9 months at our Stourbridge store.

You will lead in-store operations, guide customers to the right products, and ensure high store standards while supporting your team and maintaining a positive shopping environment. This role offers training, varied shifts, and opportunities to develop within a busy, customer-focused retail chain known for its competitive salary and benefits.

Qualifications

• An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment.
• Great at giving amazing customer service, and able to translate that into sales.
• Inquisitive, ever-questioning and ever-improving.
• Passionate about our business.
• Friendly, flexible, reliable, honest and like to work hard!

Responsibilities

• HOST – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them
• STORE STANDARDS – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
• PART OF THE TEAM – you’ll join a team who take pride in their store, working together and having lots of fun along the way!

Skills

Supervisor experience

Customer service

Team leadership

Store standards

Flexible

Reliable

Great communication

Job description

Screwfix Direct Ltd. is seeking a Retail Supervisor for a fixed-term role lasting up to 9 months at our Stourbridge store.

You will lead in-store operations, guide customers to the right products, and ensure high store standards while supporting your team and maintaining a positive shopping environment. This role offers training, varied shifts, and opportunities to develop within a busy, customer-focused retail chain known for its competitive salary and benefits.