Retail Supervisor — Lead a Customer‑Driven Team

Screwfix Direct Ltd.; Harrogate; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

28 days annual leave (including BH)

Pension scheme

Life cover

20% discount with Screwfix

Discounted healthcare

Company share save schemes

Training and development

Job summary

Screwfix Direct Ltd. in Harrogate is seeking a Retail Supervisor to lead in-store teams, guide customers to the right products, and uphold high store standards.

You’ll role‑model excellent service, manage stock and cash processes, and work with a team that values support, development, and a positive customer experience.

Join a busy, customer‑facing environment with flexible shifts and benefits including holiday allowance, pension, life cover, and staff discounts.

Qualifications

• An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment.
• Great at giving amazing customer service, and able to translate that into sales.
• Inquisitive, ever-questioning and ever-improving.
• Passionate about our business.
• Friendly, flexible, reliable, honest and like to work hard!

Responsibilities

• Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them
• Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management
• Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!

Skills

Leadership

Customer service

Team management

Job description

Screwfix Direct Ltd. in Harrogate is seeking a Retail Supervisor to lead in-store teams, guide customers to the right products, and uphold high store standards.

You’ll role‑model excellent service, manage stock and cash processes, and work with a team that values support, development, and a positive customer experience.

Join a busy, customer‑facing environment with flexible shifts and benefits including holiday allowance, pension, life cover, and staff discounts.