Retail Supervisor - Fashion

Boundary Outlet; Catcliffe; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Company Pension Scheme

Employee Assistance Programme

Long Service Awards

Store Discount

Free Parking

Subsidised Meals

Learning & Development Training

Job summary

Boundary Outlet in Sheffield is seeking a Retail Supervisor to lead the shop floor and ensure outstanding customer service. You will support daily store operations, coach the team, and maintain store presentation.

Ideal candidates have prior retail supervisory experience, strong leadership and communication skills, and a passion for service. The role is based in a fast-paced environment with emphasis on teamwork and performance KPIs.

Qualifications

• Experience in supervising retail teams on the shop floor.
• Strong leadership and communication to motivate staff.
• Commitment to delivering high-quality customer service.

Responsibilities

• Support the day-to-day running of the store, including opening and closing procedures.
• Lead and motivate the team to deliver exceptional customer service.
• Monitor and maintain high standards of store presentation, including displays and cleanliness.
• Assist with stock management, replenishment, and merchandising.
• Address customer queries and resolve issues efficiently and professionally.
• Train, coach, and support team members to improve performance and achieve store goals.
• Monitor sales and KPIs, and contribute ideas to improve performance.
• Ensure compliance with health and safety, company policies, and procedures.

Skills

Retail supervision

Leadership

Customer service

Communication

Stock management

Merchandising

Job description

Retail Supervisor - Fashion

Boundary Outlet - Sheffield

35 Hours a week working 5 days out of 7

About Us

Boundary Outlet is a dynamic retail destination, offering premium brands at outlet prices. We pride ourselves on delivering excellent customer service and a memorable shopping experience. We’re seeking a motivated and experienced Retail Supervisor to lead and inspire our team on the shop floor.

Role Overview

As a Retail Supervisor, you’ll support the management team in overseeing daily store operations, ensuring excellent customer service and smooth team performance. You’ll lead by example, motivate the team, and ensure that store standards are consistently high.

Key Responsibilities

• Support the day-to-day running of the store, including opening and closing procedures.
• Lead and motivate the team to deliver exceptional customer service.
• Monitor and maintain high standards of store presentation, including displays and cleanliness.
• Assist with stock management, replenishment, and merchandising.
• Address customer queries and resolve issues efficiently and professionally.
• Train, coach, and support team members to improve performance and achieve store goals.
• Monitor sales and KPIs, and contribute ideas to improve performance.
• Ensure compliance with health and safety, company policies, and procedures.

What We’re Looking For

• Previous experience in a retail supervisory or team leader role.
• Excellent communication and leadership skills.
• A passion for delivering outstanding customer service.
• Strong organisational and problem-solving abilities.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• A positive attitude and the ability to motivate and inspire a team.

The Perks

• Company Pension Scheme
• Employee Assistance Programme
• Long Service Awards
• Store Discount
• Free Parking
• Subsidised Meals
• Learning & Development Training