Retail Supervisor (20 hrs)

Deichmann SE; Cwmbran; On-site; GBP 16,000 - 23,000; Part time

Job summary

Deichmann SE in Cwmbran is seeking a Retail Supervisor on a part-time basis (20 hours per week) with an immediate start. You will lead the store team in the manager's absence, open/close duties including cashing up, and maintain high levels of customer service and product knowledge.

The role includes assisting management to hit sales targets and manage stock while delivering an exceptional shopping experience.

Qualifications

• Experience in retail, ideally supervisory roles.
• Ability to lead a team and work in a fast-paced environment.
• Strong customer service orientation and product knowledge.
• Cash handling and banking experience.
• Attention to detail and ability to manage stock and merchandising.

Responsibilities

• Lead and supervise the store team in the absence of the Store Manager.
• Open & close the store, including cashing up and associated admin duties.
• Provide excellent customer service and strong product knowledge.
• Promote complementary products with each sale.
• Help achieve store sales targets and KPIs; support team as needed.
• Ensure proper stock merchandising and refreshed displays.
• Process stock deliveries and store transfers.
• Handle customer queries and complaints.

Skills

Team leadership

Customer service

Communication

Cash handling

Stock management

Banking

Job description

Job reference : 000020-2026-038437

Full time/Part time : 20 hour contracts available

Location : 16 Gwent Square, Cwmbran NP44 1PW

Start date : Immediately

Purpose : Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our Cwmbran store. You will be offered a competitive hourly rate of up to £13.91 per hour + non contractual, hourly sales commission. At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and deliver an exceptional shopping experience to our customers. In return for your hard work, you will be offered fantastic opportunities for you to be able to grow and develop within your retail career. This is a part time, permanent position and you will be contracted to work 20 hours per week.

Ideal candidate : If you have energy, drive and passion to work in a fast paced, customer facing, retail environment, this is the role for you! You will have a positive attitude towards providing exceptional customer service, the ability to lead a team, the stamina to work on a fast-paced shop floor and the capacity to work calmly under pressure. You will have previous retail experience and ideally will have worked as a supervisor previously.

• Lead and supervise the store team in the absence of the Store Manager.
• Open & close the store, including cashing up and completion of associated administrative duties.
• Offer excellent levels of customer service and have a strong product knowledge.
• Lead by example, by recommending and promoting complimentary products with each sale.
• Assisting management in leading the team, to achieve store sales targets and KPI’s.
• Support team members as and when required.
• Ensure that the store is correctly merchandised, product displays are refreshed and inviting to the customer.
• Process stock deliveries and store transfers.
• Deal with customer queries and complaints.

• Able to take direction from management regarding additional tasks and duties.
• Previous supervisory experience including cashing up and banking.
• Self-motivated, with a positive, can do attitude.
• Ability to supervise, motivate, coach and work with a team.
• Strong interpersonal and communication skills.
• Willingness to approach and serve all customers.
• The drive to exceed monthly performance targets.
• Methodical approach to completing daily tasks – including stock SKU management.
• High levels of attention to detail.
• The ability to work both individually and as part of a diverse team.
• The commitment to work 20 hours per week and the flexibility to work any day (Monday - Sunday).

Salary/Pay : up to £13.91 per hour + non contractual, hourly sales commission.