Retail Supervisor

Superdrug Stores plc; Stoke-on-Trent; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

28 days holiday

Staff discount 30%

Training program

Sales incentives

Stream pay app

Sick pay & maternity support

Job summary

Superdrug Stores plc in Stoke-on-Trent is seeking a part-time Supervisor to lead a fast-paced team at The Potteries Centre. You will help drive sales, deliver outstanding customer service, and support daily store operations. The role offers 16 hours per week with flexible shifts and a competitive hourly rate.

You will work closely with management to maintain stock levels, reduce shrinkage, and ensure the store looks its best. Training is provided for any new responsibilities.

Qualifications

• Supervisory or team leader experience in a fast-paced retail environment.
• Understanding of retail KPIs (sales, profit and service).
• Ability to help others develop and improve their skills.
• Willingness to carry out piercing services for customers (training provided).

Responsibilities

• Lead a team to keep energy high in a fast-paced store.
• Drive sales and deliver exceptional customer service.
• Assist with day-to-day store operations and shrinkage control.
• Support management with till accuracy and store presentation.

Skills

Supervisory experience

KPI understanding

People development

Piercing services (training)

Job description

Shape Your Leadership Journey – Become a Supervisor Today

Location: The Potteries Centre, Hanley, Stoke-on-Trent, Staffordshire ST1 1PS

Hours: 16 hours a week with the opportunity to work more hours

Shifts: Flexible

Salary: £13.50 per hour

Why Superdrug?

At Superdrug, our customers and our teams are at the heart of everything we do. Loved for our accessible health and beauty, value, variety, expert advice & top-notch service.

We’re all about personality, we aim to have fun, and we work hard to deliver That Superdrug feeling!

Hard work? Absolutely.

Rewarding? Always.

Here’s the exciting bit… A great day includes:

Can you motivate others and keep the energy high in a fast-paced environment? If you’re all about leading a team, smashing targets, and building a career you’re proud of, we’ve got the perfect opportunity for you.

At Superdrug, your day will be all about making customers feel amazing, sharing our amazing Star Buys, and helping everyone leave the store feeling great.

You’ll be right there supporting the management team with the day-to-day running of the store, driving sales, and delivering the kind of customer service that keeps people coming back. From keeping shelves stocked and the store looking its best, to helping reduce shrinkage and till errors, you’ll play a big part in helping the team hit targets and keep things running smoothly.

No two days are the same, and that’s what makes it fun!

What you’ll bring to the role:

• Supervisory or team leader experience within a fast-paced high street retailerpreferred
• Understanding of retail Key Performance Indicators; including sales, profit and service
• The ability to help others to develop and improve their skills
• Willingness to carry out piercing services for our customers (training provided and not essential as part of the role)

Why You’ll Love Working with Us

• Up to 28 days holiday
• Up to 30% discount for you and a friend or family member
• Excellent training
• Great sales incentives
• Get instant access to Stream. A tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
• Enhanced company sick pay and pregnancy loss and support

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