Retail Supervisor

TN United Kingdom; Stockport; On-site; GBP 40,000 - 60,000; Part time

Job summary

An established industry player is looking for a passionate Retail Supervisor to join their Stockport store. In this part-time role, you will lead a dedicated team, ensuring exceptional customer experiences and achieving sales targets. With a competitive hourly rate and opportunities for growth, this position is perfect for those eager to thrive in a dynamic retail environment. If you have a positive attitude and the ability to motivate others, this is the perfect opportunity to advance your retail career.

Qualifications

• Previous retail and supervisory experience is essential.
• Ability to lead a team and provide exceptional customer service.

Responsibilities

• Lead the store team in the absence of the Store Manager.
• Ensure excellent customer service and manage stock deliveries.

Skills

Customer Service

Team Leadership

Retail Experience

Interpersonal Skills

Problem Solving

Job description

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Purpose

Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our Stockport store.

You will be offered a competitive hourly rate of up to £12.64 per hour + non-contractual, hourly sales commission.

At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers.

In return for your hard work, you will be offered fantastic opportunities to grow and develop within your retail career.

This is a part-time, permanent position, with a contracted 25 hours per week. Ideal candidate: If you have energy, drive, and passion to work in a fast-paced, customer-facing retail environment, this is the role for you!

You will have a positive attitude towards providing exceptional customer service, the ability to lead a team, stamina to work on a fast-paced shop floor, and the capacity to work calmly under pressure.

You should have previous retail experience and ideally have worked as a supervisor previously.

Key activities:

1. Lead and supervise the store team in the absence of the Store Manager.
2. Open & close the store, including cashing up and completing associated administrative duties.
3. Offer excellent levels of customer service and have a strong product knowledge.
4. Lead by example by recommending and promoting complementary products with each sale.
5. Assist management in leading the team to achieve store sales targets and KPIs.
6. Support team members as needed.
7. Ensure the store is correctly merchandised, with product displays refreshed and inviting.
8. Process stock deliveries and store transfers.
9. Handle customer queries and complaints.

Personal characteristics:

1. Able to take direction from management regarding additional tasks and duties.
2. Previous supervisory experience, including cashing up and banking.
3. Self-motivated with a positive, can-do attitude.
4. Ability to supervise, motivate, coach, and work with a team.
5. Strong interpersonal and communication skills.
6. Willingness to approach and serve all customers.
7. Drive to exceed monthly performance targets.
8. Methodical approach to completing daily tasks, including stock SKU management.
9. High attention to detail.
10. Ability to work individually and as part of a diverse team.
11. Commitment to working 25 hours per week with flexibility to work any day (Monday - Sunday).