Retail Supervisor

TN United Kingdom; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits at a dynamic pop-up store, where you will step into the role of Supervisor. This position is perfect for those who thrive in a fast-paced environment and are passionate about delivering exceptional customer experiences. You will lead a motivated team, driving productivity while creating a positive atmosphere. Your ability to communicate effectively and make sound decisions will be essential as you ensure operations run smoothly. Join this innovative brand committed to excellence and help shape the future of sportswear retail.

Benefits

Career Development Opportunities

Dynamic Work Environment

Qualifications

• Experience in a supervisory or management role in a customer-facing environment.
• Excellent communication and problem-solving skills.

Responsibilities

• Supervise team members and provide performance feedback.
• Motivate and mentor team members to exceed goals.
• Ensure store standards meet company expectations.

Skills

Supervisory Experience

Sales Target Achievement

Communication Skills

Problem-Solving

Decision-Making

Interpersonal Skills

Adaptability

Time Management

Team Player

Passion for the Brand

Job description

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Castore exists for one single reason – to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best. Designed with a passion for innovation with specialist features to help to optimise athletic performance in all conditions.

The founders’ vision is to build Castore into a brand respected across the globe for a deep and unrelenting commitment to engineering the highest quality sportswear in the world, with no stone left unturned in its search for innovation and performance enhancement.

The sportswear market has been dominated by a small clique of mass-market brands and the vision is for Castore to be a premium alternative to these, the natural brand of choice for discerning athletes who demand the very best.

The Role

As a Supervisor, you are the ultimate Service Role Model in our store. Along with the Managers, you are responsible for creating a world-class shopping environment for our customers. You lead the team, setting the pace, driving productivity, and maintaining a positive and fun environment. You inspire the teams by showcasing what great looks like.

You will be responsible for leading the team daily, in all areas of the store, deputising for the Managers, ensuring both the sales floor and behind-the-scenes operations run smoothly. You are an excellent communicator and work with pace and authority to get the best from the team.

This is a temporary pop-up store, so the role will be on a temporary contract.

Responsibilities

1. Supervise team members in duties and performance, providing feedback and reporting team strengths and weaknesses to management.
2. Motivate, guide, and mentor team members to exceed goals and create a positive environment during shifts.
3. Train new team members in company standards, customer service, and job duties.
4. Collaborate with other supervisors and management to set and evaluate stock, logistics, projects, and overall goals.

Driving Results:

1. Communicate clearly with and direct the team to ensure all tasks are completed.
2. Drive business initiatives and support the team to meet targets, e.g., email capture.
3. Assist Managers in achieving team targets.
4. Build relationships across the business to share best practices.

Make commercial decisions and suggestions to improve business performance. Ensure store standards meet company expectations, providing a quality shopping experience. Use business reports to identify risks and opportunities. Stay aware of competitors' activities and support Managers to keep the store ahead, offering a unique shopping experience.

Developing the Best:

1. Take ownership of your development and act as a role model.
2. Support the Manager in recruiting and coaching new team members.
3. Create a culture valuing wellbeing, rewarding good performance, and building a community.
4. Adapt your style to meet the needs of the team and understand how your actions impact individuals.

Operations:

1. Identify potential risks and escalate them appropriately.
2. Ensure health and safety compliance for customers and staff.
3. Support the operational running of the store, acting as a key holder and ensuring procedures are followed.
4. Monitor stock loss and markdowns, supporting control measures.

Future Focus:

1. Plan ahead for upcoming store events, stock takes, layout changes, and promotions.
2. Embrace new technology and business initiatives, coaching the team on the importance of a multichannel brand.

Skills & Qualities

• Experience in a supervisory or management role in a customer-facing environment.
• Ability to thrive in a sales-targeted environment.
• Excellent communication skills.
• Problem-solving initiative.
• Decision-making skills.
• Interpersonal skills.
• Adaptability to change.
• Time management.
• Team player attitude.
• Passion for the brand.

What We Offer

• Opportunity to build a career with a fast-paced, high-growth brand.