Retail Supervisor (38 hours) - Glasgow

New Balance; Glasgow; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player seeks enthusiastic retail associates to join their growing team. This role involves engaging customers, delivering exceptional service, and supporting store operations. As a brand ambassador, you'll inspire a team and contribute to a vibrant retail environment. With a focus on personal development and teamwork, you'll enjoy a flexible work schedule and generous staff discounts. If you have a passion for retail and a drive to succeed, this opportunity is perfect for you!

Benefits

Competitive Compensation

Retail Bonus Scheme

Great Development Opportunities

Inclusive Working Environment

Generous Staff Discount

Project Involvement Across Europe

Flexible Uniform Package

Qualifications

• Previous retail experience desirable or proven experience in a team environment.
• Ability to perform basic maths and general retail operational processes.

Responsibilities

• Open and close the store following the correct company procedures.
• Deliver total customer satisfaction to every customer from entering to leaving the store.

Skills

Customer Service Skills

Team Player

Retail Experience

Effective Communication

Basic Maths Skills

Understanding of POS Systems

Desire to Learn

Flexible Work Schedule

Job description

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and motivating a team. Apply now for the chance to join an incredible team!

MAJOR ACCOUNTABILITIES:

• Open and close the store following the correct company procedures

• Encourage continuous improvement through ongoing feedback

• Support the Store Management team on overall store and back of house standards

• Assist in training and coaching Associates

• To achieve personal KPIs and contribute to overall store performance

• Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store

• Help to ensure the store remains commercial as possible following company guidelines

• Adhere to company’s policies and procedures

• Responsible for maintaining health, safety, and environmental standards in store

• Perform other duties that asrequired from the management team

REQUIREMENTS FOR SUCCESS:

• Team Player

• Previous retail experience desirable or proven experience in a team environment

• Demonstrate customer service skills

• A passion for retail and sales

• Desire to learn

• Ability to perform basic maths and general retail operational processes

• Understanding of POS register systems

• Effective communication skills

• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

• Competitive compensation

• Potential to earn more through our Retail Bonus Scheme

• Great development opportunities

• Inclusive working environments across all our European locations

• Generous staff discount

• Project involvement across our European region

• Flexible uniform package