Retail Supervisor

Cotswold Outdoor; Fort William; On-site; GBP 22,000 - 25,000; Full time

Benefits offered by this job

Staff discount 40–60%

Performance bonus up to £750 per year

Pension scheme

Wellbeing support

Job summary

Cotswold Outdoor is seeking a Retail Supervisor to lead a busy store floor, mentor teammates and drive excellent customer service in a fast-paced environment. You'll be the go-to leader, opening/closing duties as a key holder, and ensuring smooth daily operations while delivering outstanding service and actively supporting the Store Manager.

In return, you’ll enjoy a strong discount (40–60%), a pension plan, wellbeing support and opportunities for progression across the Cotswold Outdoor Group,

Qualifications

• Experience as retail supervisor or in a similar supervisory role.
• Confident handling of responsibility and problem-solving.
• Leads by example and builds strong team connections.
• Able to stay focused under pressure and juggle tasks.

Responsibilities

• Lead the team on the shop floor to deliver excellent customer service and maximize sales opportunities.
• Provide expert in-store services such as fittings and gait analysis when needed.
• Mentor new colleagues and assist with onboarding.
• Manage store opening/closing duties as a key holder.
• Carry out cashing up duties accurately and efficiently.
• Step in to run the store in the Store Manager's absence.
• Ensure store safety, compliance and smooth operations.

Skills

Retail experience

Team leadership

Customer service

Job description

Are you an experienced Supervisor who excels in a fast-paced, high-energy environment? We're looking for a Retail Supervisor to:

• Support and guide a team to do their best work
• Deliver great service while keeping the store running smoothly
• Enjoy 40–60% discount on top outdoor brands
• Work 32 hours per week on a rotating schedule including weekends

Sound like your kind of role? Read on to find out more.

About us

We believe life's better outdoors — whether it's hiking hills, running trails, or simply escaping the everyday. But great adventures start with the right kit and advice from people who care.

That's where you come in.

As a Retail Supervisor, you'll play a key part in helping your team grow, supporting customers, and keeping the store on track. You'll lead by example on the shop floor and step in to run things when the Store Manager is away.

We're part of the Cotswold Outdoor Group, which includes Runners Need and Snow+Rock — three brands that share a love for the outdoors and a commitment to people and planet.

What you'll be doing

You'll be a go-to person in store - trusted, knowledgeable and ready to take the lead when needed. In this role, you'll:

• Help the team stay focused on their tasks, deliver excellent customer service and make the most of every sales opportunity
• Lead by example on the shop floor by providing expert services such as boot fitting and gait analysis
• Mentor new colleagues and help onboard them confidently
• Manage store opening and closing duties as a key holder
• Carry out cashing up duties accurately and efficiently
• Lead in the absence of the Store or Assistant Store Manager
• Keep the store safe, compliant and running efficiently
• Bring energy, organisation and motivation to your team

We're looking for someone who

• Has experience as a retail supervisor or in a similar supervisory role
• Is confident handling responsibility and solving problems
• Leads by example and builds strong connections with their team
• Stays focused under pressure and knows how to juggle tasks
• Enjoys being hands-on in a busy, customer-focused environment

What you'll get from us

We know that strong supervisors make a big difference, that's why we're serious about supporting you with rewards that reflect your role, ambition and wellbeing:

• £13.22 per hour (£11.56 per hour for under 21s)
• Performance bonus of up to £750 per year (pro rata)
• Clear progression pathways and ongoing training — from leadership skills to expert product knowledge
• 40–60% staff discount across all our outdoor and active brands
• Up to 33 days holiday, with the option to buy more
• Access to wellbeing support including free, confidential services
• Perkbox membership – savings on food, travel, fitness, entertainment and more
• Company pension scheme to help plan for your future
• Hands-on experience in a fast-paced, values-driven environment

Everyone's welcome

We welcome applications from all genders, backgrounds, and experiences. Diverse teams make us stronger, helping us learn, grow, and create a place where everyone belongs.

We want to hear your voice so encourage you to write your own application and use AI tools sparingly. We're looking for honesty, authenticity, and a real sense of who you are. Applications that feel generic or AI-generated may not stand out.

This advert may close early if we receive a high number of applications, so don't wait too long to apply.