Retail Supervisor

Rushden Lakes; Liverpool; Hybrid; GBP 16,000 - 18,000; Full time

Benefits offered by this job

Staff discount

Performance bonus

33 days holiday

Wellbeing support

Perkbox membership

Company pension

Job summary

Rushden Lakes is seeking a Retail Supervisor to lead a team in a fast-paced store. You will ensure top customer service, mentor staff and step in for the Store Manager as needed.

You will be hands-on on the shop floor, delivering expert services such as boot fitting, managing opening/closing and cashing up with accuracy, while keeping the operation compliant and energetic.

Qualifications

• Experience in a supervisory retail role.
• Strong customer service skills in fast-paced settings.
• Able to lead by example and mentor colleagues.

Responsibilities

• Lead and support the team to stay focused and deliver excellent service.
• Provide expert services on the shop floor, e.g., boot fitting.
• Mentor new colleagues and help onboard them.
• Manage store opening and closing duties as a key holder.
• Complete cashing up duties accurately.
• Step in to lead in the absence of Store/Assistant Manager.
• Keep the store safe, compliant and running smoothly.
• Drive energy and motivation within the team.

Skills

Retail supervision

Customer service

Leadership

Problem solving

Team mentoring

Job description

Are you an experienced Supervisor who excels in a fast-paced, high-energy environment? We’re looking for a Retail Supervisor to:

• Support and guide a team to do their best work
• Deliver great service while keeping the store running smoothly
• Enjoy 40–60% discount on top outdoor brands
• Work 24 hours per week on a rotating schedule including weekends

Sound like your kind of role? Read on to find out more.

About us

We believe life’s better outdoors — whether it’s hiking hills, running trails, or simply escaping the everyday. But great adventures start with the right kit and advice from people who care.

That’s where you come in.

As a Retail Supervisor, you’ll play a key part in helping your team grow, supporting customers, and keeping the store on track. You’ll lead by example on the shop floor and step in to run things when the Store Manager is away.

We’re part of the Cotswold Outdoor Group, which includes Runners Need and Snow+Rock – three brands that share a love for the outdoors and a commitment to people and planet.

What you’ll be doing

You’ll be a go-to person in store -trusted, knowledgeable and ready to take the lead when needed. In this role, you’ll:

• Help the team stay focused on their tasks, deliver excellent customer service and make the most of every sales opportunity
• Lead by example on the shop floor by providing expert services such as boot fitting and gait analysis
• Mentor new colleagues and help onboard them confidently
• Manage store opening and closing duties as a key holder
• Carry out cashing up duties accurately and efficiently
• Lead in the absence of the Store or Assistant Store Manager
• Keep the store safe, compliant and running efficiently
• Bring energy, organisation and motivation to your team

We’re looking for someone who

• Has experience as a retail supervisor or in a similar supervisory role
• Is confident handling responsibility and solving problems
• Leads by example and builds strong connections with their team
• Stays focused under pressure and knows how to juggle tasks
• Enjoys being hands-on in a busy, customer-focused environment

What you’ll get from us

We know that strong supervisors make a big difference, that’s why we’re serious about supporting you with rewards that reflect your role, ambition and wellbeing:

• £13.5 per hour(£11.8 per hour for under 21s)
• Performance bonus of up to £750 per year (pro rata)
• Clear progression pathways and ongoing training — from leadership skills to expert product knowledge
• 40–60% staff discount across all our outdoor and active brands
• Up to 33 days holiday, with the option to buy more
• Access to wellbeing support including free, confidential services
• Perkbox membership – savings on food, travel, fitness, entertainment and more
• Company pension scheme to help plan for your future
• Hands-on experience in a fast-paced, values-driven environment

Everyone’s welcome

We welcome applications from all genders, backgrounds, and experiences. Diverse teams make us stronger, helping us learn, grow, and create a place where everyone belongs.

We want to hear your voice so encourage you to write your own application and use AI tools sparingly. We’re looking for honesty, authenticity, and a real sense of who you are. Applications that feel generic or AI-generated may not stand out.