Retail Supervisor

Wickes; Burnley; On-site; GBP 13,000 - 18,000; Full time

Benefits offered by this job

5% annual bonus

Gain share bonus up to £300/month

Up to 10% employer pension

Up to 35 days annual leave incl. bankH

20% colleague discount

Cycle to work

Life assurance

Aviva Digital GP

Financial Education & loans

Discount platform with retailers

Job summary

Wickes in Burnley is seeking a Retail Supervisor to lead from the front, ensure safety and operational excellence, and deliver an exceptional customer experience.

As a key holder you will supervise and motivate the team through daily store routines, help maintain high standards, fulfil orders, and share expert product knowledge with customers.

We offer strong learning and development, a robust benefits package, and opportunities to grow within Wickes.

Qualifications

• Experience in retail or a similar environment.
• Track record of supervising or leading a team when busy.
• Comfortable taking on key duties and supporting rotas and training.

Responsibilities

• Lead from the front to ensure safety, operational excellence and exceptional customer experience.
• Supervise, motivate and guide the team through daily store routines and duties.
• Maintain high store standards, fulfill orders and provide product knowledge and hands-on customer support.

Skills

Retail leadership

Team supervision

Customer service

Job description

About the role...

As a Retail Supervisor, you will lead from the front to ensure safety, operational excellence, and provide exceptional customer experience. As a key holder, you will supervise, motivate, and guide your team through daily store routines, from maintaining high store standards and fulfilling orders to providing expert product knowledge and hands‑on customer support.

About you...

You have experience in retail or a similar environment, with a track record of supervising or leading a team when things get busy. You’re comfortable taking on key duties and supporting team rotas and training. You understand what helps a store perform well and care about giving customers a great experience while driving store success.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

If you are 21 yrs and over £13.39 phr, 18 yrs - 20 yrs £12.64 phr and under 18 yrs £9.46 phr.

• Up to 5% annual bonus and up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.