Retail Supervisor

Wickes; Beverley; On-site; GBP 13,000 - 18,000; Full time

Benefits offered by this job

Annual bonus up to 5%

Gain share bonus up to £300/month

Pension contribution up to 10%

35 days annual leave (incl. bank hols)

Colleague discount 20%

Cycle to work scheme

Life assurance

Aviva Digital GP & financial education

Job summary

Wickes in Beverley, United Kingdom, is looking for a Retail Supervisor to lead from the front, ensuring safety, operational excellence and outstanding customer service. As a key holder, you will supervise and motivate the team through busy periods, support rotas and training, and keep the store performing at its best.

You will help maintain high store standards, fulfill orders, share product knowledge, and provide hands-on customer support to create a great shopping experience for every visitor.

Qualifications

• Experience in retail or similar environment.
• Ability to supervise or lead a team during busy periods.
• Support with team rotas and training.
• Focus on excellent customer experience and store performance.

Responsibilities

• Lead from the front to ensure safety and operational excellence.
• Supervise, motivate and guide the team through daily store routines.
• Maintain high store standards and fulfill customer orders.
• Provide expert product knowledge and hands-on customer support.

Skills

Team leadership

Customer service

Key holder duties

Retail experience

Job description

About the role...

As a Retail Supervisor, you will lead from the front to ensure safety, operational excellence, and provide exceptional customer experience. As a key holder, you will supervise, motivate, and guide your team through daily store routines, from maintaining high store standards and fulfilling orders to providing expert product knowledge and hands‑on customer support.

About you...

You have experience in retail or a similar environment, with a track record of supervising or leading a team when things get busy. You’re comfortable taking on key duties and supporting team rotas and training. You understand what helps a store perform well and care about giving customers a great experience while driving store success.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

If you are 21 yrs and over £13.39 phr, 18 yrs - 20 yrs £12.64 phr and under 18 yrs £9.46 phr.

• Up to 5% annual bonus and up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.