Retail Stylist & Customer Experience Expert

Tapestry (Coach/Kate Spade); Cannock; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Inclusive environment

Career progression

Volunteer day per year

Ambassador Programme

Regular social events

Employee discount

Incentive programme

Job summary

Kate Spade New York is seeking a friendly and knowledgeable Stylist to assist customers in selecting products that suit their aesthetic and lifestyle. You will help customers discover and express their personal style while showing how Kate Spade items integrate with their wardrobe.

Ideal candidates bring professional selling experience, strong interpersonal skills, and a passion for fashion. The role requires flexibility to work evenings, weekends and busy retail periods in a dynamic store

Qualifications

• Proven retail selling experience with strong customer engagement.
• Excellent interpersonal and communication abilities.
• Ability to multitask, prioritise and work well in a team.
• Awareness of social media and interest in omni/virtual selling techniques.
• English proficiency (or local language proficiency per market).

Responsibilities

• Greet guests warmly and confidently with strong product knowledge.
• Actively listen and ask follow-up questions to understand customer needs.
• Provide styling advice, suggest add-ons, and create complete looks.
• Showcase multiple ways to wear products and encourage exploring new styles.
• Guide customers through purchase decisions and ensure a seamless checkout experience.
• Drive sales through storytelling and knowledge of brand attributes.
• Maintain stockroom organization and POS transactions.

Skills

Retail selling

Interpersonal skills

Team collaboration

Omni/virtual selling

English proficiency

Job description

Kate Spade New York is seeking a friendly and knowledgeable Stylist to assist customers in selecting products that suit their aesthetic and lifestyle. You will help customers discover and express their personal style while showing how Kate Spade items integrate with their wardrobe.

Ideal candidates bring professional selling experience, strong interpersonal skills, and a passion for fashion. The role requires flexibility to work evenings, weekends and busy retail periods in a dynamic store