Retail Stylist & Customer Experience Champion

Anthropologie Europe; Greater London; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Employee discount URBN brands

Private medical insurance

Employee assistance programme

Job summary

Anthropologie Europe is seeking a front-of-store team member at our Islington location to engage customers, share product suggestions, and support a seamless omni-channel shopping experience. You will help maintain store standards, contribute to stock flow, and participate in brand storytelling and merchandising updates.

The role emphasizes strong communication, teamwork, and a proactive approach to delivering an inviting customer experience in a retail environment that values diversity and

Qualifications

• Previous experience in a retail environment - not a must.
• An awareness of the Anthropologie brand and its appeal to the local market.
• Strong communication skills.

Responsibilities

• Customer Connection: initiates genuine conversation to engage with the customer in a personalised way where all customers feel welcome, heard, and valued
• Selling Culture supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions
• Omni-Channel Service: provides a frictionless customer experience by utilising technology to transact in the moment, find sizes and colours, and places orders for items not available in store
• Team Player: builds productive relationships with peers; asks for support when needed and makes an effort to help others
• Share Knowledge: participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
• Employee Recognition: contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal
• Insights & Feedback provides insights related to the customer and employee experience and communicates feedback to Store Leadership
• Business Acumen: understands their contribution to service, selling on every shift in order to positively impact the store's business KPIs
• Product Flow: supports the shipment process to gain awareness of product, including what's new and what's restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor
• Store Environment: maintains Anthropologie's visual and operational standards while keeping the focus on the customer; stays current on merchandising updates
• Executes stock-to-sales processes and presentation standards
• Is knowledgeable of trend and supports brand messaging
• Has an understanding of how the merchant process impacts business and the customer experience.

Skills

Retail experience

Brand awareness

Communication skills

Job description

Anthropologie Europe is seeking a front-of-store team member at our Islington location to engage customers, share product suggestions, and support a seamless omni-channel shopping experience. You will help maintain store standards, contribute to stock flow, and participate in brand storytelling and merchandising updates.

The role emphasizes strong communication, teamwork, and a proactive approach to delivering an inviting customer experience in a retail environment that values diversity and