Retail Strategy & Delivery Leader

St. James's Place; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Leave & holidays

Private medical insurance

Pension scheme

Parental leave

Protection benefits

EV salary sacrifice

Job summary

St. James's Place in London (Paddington) is seeking a Retail Client Strategy and Business Strategy Lead for a fixed-term 12-month contract within the Client, Communications and Marketing (CCM) Directorate.

You will help develop our approach for retail clients with simpler needs and coordinate strategic priorities across the directorate. You’ll work closely with senior leaders to translate priorities into plans, manage governance, and drive delivery across cross-functional workstreams, ensuring

Qualifications

• Experience supporting strategy development, proposition design, business planning or commercially focused critical initiatives.
• Strong planning, governance and project coordination skills, with the ability to prioritise, stakeholders and dependencies simultaneously.
• Excellent analytical skills, coupled with proficiency in interpreting quantitative and qualitative data and redefining insights into clear recommendations and executive-level materials.
• Strong communication and stakeholder management skills, with the confidence to work effectively across senior leadership teams and subject matter experts.

Responsibilities

• Support the development and evolution of our approach to serving retail clients, translating agreed proposition direction into clear priorities, plans and recommendations.
• Analyse client, commercial, operational and market insight to develop evidence-based proposals across segmentation, service models, client experience, pricing and engagement strategies.
• Maintain and develop the retail client strategy roadmap, ensuring decisions are supported by relevant data and insight.
• Coordinate cross-functional workstreams, managing milestones, dependencies, risks, actions and stakeholder engagement to ensure successful delivery.
• Prepare high-quality briefing papers, executive summaries and recommendations for leadership teams, governance forums and senior stakeholders.
• Lead elements of business planning and reporting activity, producing clear management information on priorities, performance, risks and delivery progress.
• Maintain governance frameworks, reporting calendars, action logs and forward plans, ensuring agreed actions are supervised and delivered.
• Support budget, resource, risk and business continuity activities by coordinating inputs and identifying emerging issues requiring attention.
• Deliver strategic reviews and priority projects, assessing options and recommending practical next steps for decision-makers.
• Build positive relationships across the business, influencing stakeholders and driving progress while appropriately raising significant risks or dependencies.

Skills

Strategy development

Program governance

Stakeholder management

Analytical skills

Job description

St. James's Place in London (Paddington) is seeking a Retail Client Strategy and Business Strategy Lead for a fixed-term 12-month contract within the Client, Communications and Marketing (CCM) Directorate.

You will help develop our approach for retail clients with simpler needs and coordinate strategic priorities across the directorate. You’ll work closely with senior leaders to translate priorities into plans, manage governance, and drive delivery across cross-functional workstreams, ensuring