Retail Store Supervisor Cex Durham Arnison

Reality Enterprise Ltd T/A Cex; North East; In loco; GBP 15.000 - 21.000; Tempo pieno

Vantaggi offerti da questo lavoro

Casual Dress

Company events

Employee discount

Bonus Scheme

Descrizione del lavoro

Reality Enterprise Ltd T/A CEX is seeking a Retail Store Supervisor for our Durham Arnison store. You will lead the team to deliver excellent customer service and help run day-to-day store operations with the management team.

Responsibilities include opening/closing, staff supervision, training, and maintaining store standards. The role offers a competitive hourly wage and benefits.

Competenze

• Strong communication skills required.
• Reliability and integrity in daily tasks.
• Customer service, sales and people orientation approach.

Mansioni

• Sets an example and encourages staff to meet and exceed company goals.
• Exceed targets and bring fresh ideas to the business.
• Ensure the store is opened/closed in line with policy.
• Monitor tills and assist store management to achieve goals.
• Train and support staff, setting goals where appropriate.
• Maintain a positive team environment and respond to customer issues professionally.
• Manage supervisor email daily and action emails.
• Ensure merchandising, stock checks, e-commerce testing are performed.
• Maintain store standards: paperwork, stock control, loss prevention, housekeeping.

Conoscenze

Strong communication skills

Reliability

Teamwork

Customer service

Descrizione del lavoro

Retail Store Supervisor Job Description Reality Enterprise Ltd T/A CEX is a market-leading technology retailer specialising in buying, selling and exchanging a range of technology and entertainment products. We are currently seeking a Retail Store Supervisor for our Durham Arnison store. The Store Supervisor will be responsible for delivering exceptional customer service through effective communication and interacting with customers on a daily basis, whilst working alongside the rest of the management team to ensure optimal operations of the store and team.

Key Duties and Responsibilities:

• Sets an example and encourages staff to meet and exceed the company's goals and objective
• Exceed your targets and bring fresh ideas to the business
• Ensure the store is opened/closed in line with the policy
• Monitors staff on the tills
• Assists store management to achieve store goals and targets
• Trains and supports staff, setting goals where appropriate
• Maintains a positive team environment to ensure success
• Responds to customer issues in a professional manner
• Maintains the supervisor email account by actioning all emails on a daily basis
• Ensure daily processes listed below are being adhered to:- Merchandising Relabelling Stock Checks E-com Testing
• Ensure complies with the store standards:- Daily/weekly/monthly paperwork Stock control - proficient in RMA/blocked phone processes Loss Prevention - Investigate stock issues Assists in housekeeping standards

Competencies:

Strong communication skills Reliable Constructive problem solving abilities Integrity and strong work ethic Ability to work in a team environment Customer service, sales and people oriented Proactive Organisational skills Knowledge, Skills & Qualification Able to prioritise Flexible and adaptable to the needs of the organisation Problem-solving and decision-making aptitude Able to handle multiple priorities at one time

Wage:

£12.91 per hour 24 Hours per week plus overtime

Benefits

• Casual Dress
• Company events
• Employee discount
• Bonus Scheme