Retail Store Supervisor

Reality Enterprise Ltd; Sunderland; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Casual Dress

Company events

Bonus Scheme

Job summary

Reality Enterprise Ltd T/A CEX in Sunderland is looking for a Retail Store Supervisor to lead daily store operations and deliver excellent customer service. You will work with the management team to achieve store goals, coach staff, supervise till operations, stock checks and loss prevention, and ensure high standards across the store.

Join a dynamic team in a casual dress environment with a bonus scheme and company events. Excellent communication and organisational skills are essential.

Qualifications

• Staff training and coaching likely required.
• Ability to work in a team environment.
• Customer service and sales focus.

Responsibilities

• Lead store team to meet goals and targets.
• Supervise till operations and cash handling.
• Oversee daily/weekly procedures and stock checks.

Skills

Customer service

Team leadership

Sales skills

Communication

Job description

Reality Enterprise Ltd T/A CEX is a market-leading technology retailer specialising in buying, selling and exchanging a range of technology and entertainment products. We are currently seeking a Retail Store Supervisor for our Sunderland store. The Store Supervisor will be responsible for delivering exceptional customer service through effective communication and interacting with customers on a daily basis, whilst working alongside the rest of the management team to ensure optimal operations of the store and team.

Key Duties and Responsibilities:

• Sets an example and encourages staff to meet and exceed the company's goals and objective
• Exceed your targets and bring fresh ideas to the business
• Ensure the store is opened/closed in line with the policy
• Monitors staff on the tills
• Assists store management to achieve store goals and targets
• Trains and supports staff, setting goals where appropriate
• Maintains a positive team environment to ensure success
• Responds to customer issues in a professional manner
• Maintains the supervisor email account by actioning all emails on a daily basis
• Ensure daily processes listed below are being adhered to:-
• Relabelling
• Stock Checks
• E-com
• Testing
• Ensure complies with the store standards:-
• Daily/weekly/monthly paperwork
• Stock control - proficient in RMA/blocked phone processes
• Loss Prevention - Investigate stock issues
• Reliable
• Constructive problem solving abilities
• Integrity and strong work ethic
• Ability to work in a team environment
• Customer service, sales and people oriented
• Proactive
• Organisational skills
• Knowledge, Skills & Qualification
• Able to prioritise
• Flexible and adaptable to the needs of the organisation
• Problem-solving and decision-making aptitude
• Able to handle multiple priorities at one time

Wage: £13.01 per hour

Casual Dress

Company events

Bonus Scheme