Retail Store Supervisor

Reality Enterprise Ltd; Northallerton; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Casual dress

Bonus scheme

Company events

Job summary

Reality Enterprise Ltd T/A CEX is seeking a Retail Store Supervisor for our Northallerton store. You will deliver excellent customer service, communicate effectively with customers, and work with the management team to ensure smooth store operations.

The role requires a proactive, team-oriented approach with strong organisational skills and a focus on achieving sales targets while maintaining store standards and processes.

Qualifications

• Ability to prioritise tasks and respond to changing priorities.
• Flexible and adaptable to the needs of the store.
• Good problem-solving and decision-making aptitude.
• Able to handle multiple priorities at once.

Responsibilities

• Sets an example and encourages staff to meet store goals.
• Exceed targets and bring fresh ideas to the business.
• Open/close the store in line with policy.
• Monitor tills and assist management to achieve goals.
• Train and support staff and set clear goals.
• Maintain a positive team environment for success.
• Respond to customer issues professionally.
• Manage supervisor emails daily.
• Ensure daily processes: relabelling, stock checks, e-com, testing.
• Maintain store standards: paperwork, stock control, loss prevention.

Skills

Prioritisation

Flexibility

Problem solving

Multi-tasking

Job description

Northallerton, Northallerton, United Kingdom

Part Time

Retail Store Supervisor

Job Description

Reality Enterprise Ltd T/A CEX is a market-leading technology retailer specialising in buying, selling and exchanging a range of technology and entertainment products. We are currently seeking a Retail Store Supervisor for our Northallerton store. The Store Supervisor will be responsible for delivering exceptional customer service through effective communication and interacting with customers on a daily basis, whilst working alongside the rest of the management team to ensure optimal operations of the store and team.

Key Duties and Responsibilities

• Sets an example and encourages staff to meet and exceed the company's goals and objective
• Exceed your targets and bring fresh ideas to the business
• Ensure the store is opened/closed in line with the policy
• Monitors staff on the tills
• Assists store management to achieve store goals and targets
• Trains and supports staff, setting goals where appropriate
• Maintains a positive team environment to ensure success
• Responds to customer issues in a professional manner
• Maintains the supervisor email account by actioning all emails on a daily basis
• Ensure daily processes listed below are being adhered to: Relabelling, Stock Checks, E-com, Testing
• Ensure complies with the store standards: Daily/weekly/monthly paperwork, Stock control - proficient in RMA/blocked phone processes, Loss Prevention - Investigate stock issues
• Reliable
• Constructive problem solving abilities
• Integrity and strong work ethic
• Ability to work in a team environment
• Customer service, sales and people oriented
• Proactive
• Organisational skills

Knowledge, Skills & Qualification

• Able to prioritise
• Flexible and adaptable to the needs of the organisation
• Problem-solving and decision-making aptitude
• Able to handle multiple priorities at one time

Benefits

• Wage: £12.81 per hour
• Casual Dress
• Company events
• Bonus Scheme