Retail Store Supervisor

Mamas & Papas; London; On-site; GBP 24,000 - 33,000; Full time

Job summary

Join Mamas & Papas as a Store Supervisor in Hayes, offering leadership to the sales team and ensuring exceptional customer experiences. Applicants should bring retail supervisory experience and a passion for creating memorable moments for customers. Enjoy a fulfilling role with competitive benefits and a chance to grow within an award-winning company.

Benefits

33 days holiday, increasing to 40 with service

Buy & Sell holiday schemes

Company bonus schemes

Employer pension from day one

Significant staff discounts for family & friends

Ongoing offers across various external organizations

Subsidized health & critical illness cover

Family-related leave policies

Menopause Friendly Employer

Employee recognition schemes

Qualifications

• Experience in retail supervisory or senior sales roles.
• Ability to create memorable customer experiences.
• Leadership by example and team support.

Responsibilities

• Lead a team of Sales Consultants.
• Work closely with the store manager to achieve results.
• Deliver exceptional customer experience.

Skills

Retail supervisory experience

Customer service

Team leadership

Job description

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Our store teams are the warm arm of reassurance, offering incredible product insight, knowledge, and trust. Whether it's our in-store personal shopping experiences, car seat consultations, parent-to-be events, or guiding customers through their parent journey, our teams make buying essentials like prams, cots, or outfits for special moments memorable.

The ROLE OF STORE SUPERVISOR

Our SUPERVISORS are ambassadors of these moments and the heart of our award-winning business. We are expanding and looking for an SUPERVISOR at our Mamas & Papas Hayes store, leading a team of Sales Consultants and working closely with the store manager to achieve results and deliver an exceptional customer experience.

This is a 40-hour per week store supervisor role, including weekends (Saturdays, Sundays, or both).

(Apply to discuss shifts that suit you)

If you have retail supervisory or senior sales experience, enjoy creating memorable customer moments, can lead by example, and support your team, we'd love to hear from you.

No agencies, please. We do not accept unsolicited CVs from recruitment agencies or similar.

We are committed to diversity and inclusion, welcoming people of all cultures, ethnicities, and gender identities to help us move forward together.

Our benefits include:

• 33 days holiday, increasing to 40 with service
• Buy & Sell holiday schemes
• Company bonus schemes
• Employer pension from day one
• Significant staff discounts for family & friends
• Ongoing offers across various external organizations
• Subsidized health & critical illness cover
• Family-related leave policies, including enhanced maternity, IVF, surrogacy, paternity, and adoption leave
• Foster Care & Carers Leave
• Support for Loss and Bereavement
• Menopause Friendly Employer
• Employee recognition schemes

We aim to create a sustainable future for the next generation. Visit our website to learn about our "For the Future" commitment.

And, of course, a great team to work with!

(NB*: Benefits subject to individual schemes and contracts)

We're Award-Winning!

Finalists for 2024 - Retail Week: "Happiest Retailer to Work For"