Retail Store Supervisor - Guildford

NEOM Wellbeing; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in wellbeing seeks a full-time Supervisor for their Guildford store. The role involves enhancing customer experience, managing daily operations, and leading a team. Ideal candidates should have retail management experience and a passion for health and wellbeing, with numerous benefits including generous holiday and healthcare plans.

Benefits

25 days holiday plus bank holidays

Time off on your birthday

Wellbeing time to recharge

Monthly NEOM product and staff discount

Healthcare plans including outpatient, GP, therapies, and mental health support

Volunteer leave and support for personal fundraising

Qualifications

• Minimum 1 year experience as a Retail Supervisor.
• Experience in the Health & Beauty Industry.
• Strong customer service skills and ability to inspire colleagues.

Responsibilities

• Co-responsibility for daily store operations.
• Drive sales and achieve company objectives.
• Lead by example and support daily team tasks.

Skills

Customer service

Team collaboration

Attention to detail

Coaching

Commercial mindset

Positive energy

Job description

The Role

We are looking for a full-time Supervisor with a passion for customer service to join our store in Guildford, working 37.5 hours per week. Your goal will be to offer an exceptional, welcoming, and genuine customer experience aligned with our brand values.

You should work well in a team, thrive under pressure, and adapt positively to change while maintaining professionalism. Availability for weekdays, weekends, and occasional late nights is required.

Ideal candidates will have retail management experience, a passion for health & wellbeing, and a desire to share wellbeing tips and advice with team and customers.

Why NEOM Wellbeing?

NEOM Wellbeing is more than a company—it's a movement dedicated to enhancing community and planetary wellbeing. We are an award-winning, B Corp certified business leading in wellbeing.

We prioritize staff wellbeing with extra days off, volunteer time, birthday leave, healthcare, sick leave, maternity entitlements, product allowances, and staff discounts.

We seek individuals who embody our values, challenge the status quo, and maintain a positive attitude. If this describes you, apply now!

What You Will Do

• Co-responsibility for daily store operations
• Drive sales and achieve company objectives
• Assist with payroll, rotas, stocktakes, and reporting
• Support stock management and deliveries
• Own the store and team in the Store Manager's absence
• Lead by example and support daily team tasks
• Maintain high standards of cleanliness, housekeeping, and visual merchandising
• Organize and support in-store and field events to promote NEOM
• Train current and new team members
• Contribute to the wellbeing of our planet, colleagues, community, and customers

Requirements

What we would love

• Minimum 1 year experience as a Retail Supervisor
• Experience in the Health & Beauty Industry
• A passion for wellbeing
• Strong customer service skills and ability to inspire colleagues
• Meticulous attention to detail
• Ability to work collaboratively in a team
• Alignment with NEOM values and interest in wellbeing
• Capability to coach and develop team members
• Commercial mindset to increase store footfall
• Positive energy to motivate others

Benefits

• 25 days holiday plus bank holidays
• Time off on your birthday
• Wellbeing time to recharge
• Monthly NEOM product and staff discount
• Healthcare plans including outpatient, GP, therapies, and mental health support
• Volunteer leave and support for personal fundraising

Apply Now

If you're ready to share positive vibes at our Guildford Wellbeing Hub and join NEOM Wellbeing, apply below. We look forward to hearing from you!