Retail Store Manager - Elevate Customer Experience

Monsoon Accessorize; Whiteley; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Staff uniform allowance

Staff discount across all brands

An additional birthday holiday

Job summary

Monsoon Accessorize is seeking an experienced Store Manager for our Whiteley store. You will drive store performance, lead a team to deliver an exceptional customer experience, and ensure profitable operations while maintaining brand standards.

The ideal candidate will be customer-focused, enthusiastic, and able to inspire others. A proven retail management track record and a creative approach to team development are essential. We offer a competitive package and opportunities across our brand.

Qualifications

• Demonstrate customer focus – delivering excellence in customer service and driving this through your team.
• A confident leader who inspires the team and makes Accessorize a great place to work and shop.
• Proven track record of managing a successful retail store and delivering excellent customer service.
• Passion, drive and resilience with a can-do approach.
• Creative approach to support the store and develop the team to reach potential.
• Ability to communicate openly and effectively.
• Solution-driven with ownership to benefit the business.

Responsibilities

• Drive the overall performance of the store by leading your team to deliver an exceptional customer experience.
• Generate profit by exceeding KPIs, managing P&L and controllable costs within budget.
• Keep the team motivated and knowledgeable to achieve excellence.
• Maximise sales through Visual Merchandising and window guidelines.
• Promote and deliver services (piercing) with the team.
• Be flexible in supporting other stores and team members to achieve common goals.
• Foster an inclusive environment promoting equality and kindness.

Skills

Customer focus

Leadership

Store management

Decision making

Creative merchandising

Communication

Ownership

Job description

Monsoon Accessorize is seeking an experienced Store Manager for our Whiteley store. You will drive store performance, lead a team to deliver an exceptional customer experience, and ensure profitable operations while maintaining brand standards.

The ideal candidate will be customer-focused, enthusiastic, and able to inspire others. A proven retail management track record and a creative approach to team development are essential. We offer a competitive package and opportunities across our brand.