Store Manager — Customer Experience Leader, Bonus & Discounts

Monsoon; Livingston; Hybrid; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

Staff uniform allowance

Generous staff discount

Job summary

Monsoon Accessorize in the United Kingdom seeks an experienced store manager to lead a busy retail location. You will drive performance and customer experience, mentor your team, and ensure visual standards across the store while promoting piercing services where appropriate.

You will be responsible for achieving sales targets, managing costs, and supporting store colleagues to deliver exceptional service and a welcoming environment. We value inclusivity and collaboration across our brand family.

Responsibilities

• Drive the overall performance of the store by managing and developing your team, delivering an exceptional customer experience.
• Generate profit by exceeding KPIs, managing P&L and controllable costs within budget.
• Keep the team motivated and knowledgeable to achieve excellence in their roles.
• Maximise sales through visual merchandising and window guidelines to a high standard.
• Promote and deliver piercing services with your team.
• Be flexible and support other stores and colleagues to achieve common goals.
• Foster an inclusive environment with equality and kindness.

Job description

Monsoon Accessorize in the United Kingdom seeks an experienced store manager to lead a busy retail location. You will drive performance and customer experience, mentor your team, and ensure visual standards across the store while promoting piercing services where appropriate.

You will be responsible for achieving sales targets, managing costs, and supporting store colleagues to deliver exceptional service and a welcoming environment. We value inclusivity and collaboration across our brand family.