Retail Store Manager - BISHOPS STORTFORD

JG Foods t/a Grape Tree Limited; Bishop's Stortford; On-site; GBP 26,000 - 32,000; Full time

Job summary

Grape Tree is seeking a motivated Retail Store Manager for our Bishop's Stortford store. You will lead a small team, deliver great customer service and oversee daily store operations to maximise sales and store standards.

You will develop your team, coach colleagues on service, stock control and cash handling, and drive performance through clear leadership and hands-on presence on the shop floor.

Qualifications

• Proven experience leading small retail teams and delivering great customer service.
• Ability to coach staff on service, stock control and cash handling.
• Strong organisational and communication skills to drive store performance.
• Hands-on leader who can motivate and develop others on the shop floor.

Responsibilities

• Lead, motivate and develop a small team to deliver excellent customer service.
• Oversee stock, deliveries and back-of-house organisation.
• Maintain cash handling and store security procedures.
• Drive daily performance through clear direction and teamwork.
• Ensure store presentation and customer experience meet standards.

Skills

People leadership

Customer service

Team development

Communication

Organisational skills

Problem solving

Tools

POS systems

Job description

Retail Store Manager - BISHOPS STORTFORD

RETAIL STORE MANAGER – 40 HOURS PER WEEK

Grape Tree, established in 2012, now operates over 200 stores across the UK — and continues to grow every year. We are now looking for a passionate, driven and people‑focused Retail Store Manager for our store within our expanding portfolio in PUTNEY.

If you love leading people, developing talent and creating a positive team culture, this is the role for you.

THE ROLE

As a Store Manager at Grape Tree, your primary focus is leading, supporting and developing a small team to deliver brilliant results. You will set the tone, guide the store’s culture and ensure your team members feel confident, motivated and valued.

This is a hands‑on leadership role where you’re not just managing a shop — you’re building a successful team, shaping behaviours, and inspiring high performance every day.

PEOPLE & TEAM LEADERSHIP

• Lead, motivate and develop a small team, creating an environment where everyone feels supported and able to grow
• Coach staff in customer service, selling skills, product knowledge and daily operations
• Build a strong team culture where expectations are clear and teamwork is central to success
• Support team members’ progression through structured on‑the‑job development
• Communicate openly, fairly and confidently — leading by example at all times
• Promote a positive working atmosphere where staff feel valued, trusted and included

KEY STORE MANAGEMENT RESPONSIBILITIES

• Ensure the store is well‑presented, fully stocked and delivers a fantastic customer experience
• Oversee stock control, deliveries and basic back‑of‑house organisation
• Maintain accurate cash handling and safe procedures
• Drive daily performance through clear direction, structure and teamwork
• Keep store standards high, ensuring the team delivers consistency every day

WHAT WE’RE LOOKING FOR

• Proven people management or supervisory experience — ideally in retail or a fast‑paced environment
• A confident leader who enjoys developing others and bringing the best out of a small team
• Someone who thrives on responsibility, stays calm under pressure and leads with positivity
• A practical, hands‑on approach — you’re involved, visible, and ready to support your team on the shop floor
• Strong organisational and communication skills
• Ambitious, energetic and driven to achieve results through your team
• Experience in retail, convenience, food retail or customer‑facing leadership roles is desirable

OUR CULTURE

We work hard, support each other, and have fun doing it.

We’re looking for someone who fits into our culture — positive, proud, people‑focused and ready to grow with us.

If you think you’re the ideal candidate and want to be part of our expanding Grape Tree family, we would love to hear from you.

Location: Bishop's Stortford, Hertfordshire