Retail Store Manager

Ann Summers; Gloucester; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Birthday Off

50% staff discount

29 days holiday

Thrive learning platform

Season ticket loan

Job summary

Ann Summers Gloucester store is seeking a Store Manager who will lead a high-performing team, drive exceptional customer experience and deliver commercial success.

You will own the store's KPIs, shape operational standards, coach with honesty, and embody the brand values to inspire both customers and colleagues.

Qualifications

• Experience leading teams in fast-paced retail, hospitality or leisure.
• Passion for delivering exceptional service and building customer confidence.
• Strong KPI focus and commercial mindset.

Responsibilities

• Lead, inspire and develop a high-performing team.
• Own your store’s commercial performance and KPIs.
• Maintain excellent operational and visual standards.
• Coach your team with honesty, support and a growth mindset.
• Build a culture where everyone feels respected, valued and empowered.
• Champion the Ann Summers brand and values every day.

Skills

Leadership

Customer service

Commercial awareness

People development

Job description

£30,600 p.a + fantastic benefits, including 50% staff discount and a day off to celebrate your birthday!

Lead with confidence. Empower your team. Own your store.

We’re looking for a Retail Store Manager who thrives on developing teams, delivering exceptional customer experience and driving commercial success.

This is your chance to shape the future of our Gloucester store. Where every day brings the opportunity to inspire others, lead with authenticity and make a real impact.

As our Store Manager you will…

• Lead, inspire and develop a high‑performing team
• Own your store’s commercial performance and KPIs
• Maintain excellent operational and visual standards
• Coach your team with honesty, support and a growth mindset
• Build a culture where everyone feels respected, valued and empowered
• Champion our Ann Summers brand and values every day

You’ll be great if you…

• Have leadership experience in fast‑paced Retail, Hospitality or Leisure environment.
• Are confident, self‑motivated and passionate about people
• Love delivering exceptional service and boosting customer confidence
• Are commercially sharp, KPI‑focused and proactive
• Communicate clearly and lead by example
• Thrive in an inclusive culture built on empowerment and authenticity
• Feel connected to the brand and our values

You might know us for our iconic lingerie or the invention of the Rampant Rabbit—but we’re so much more!

We’re a brand that EMPOWERS, loves to PUSH BOUNDARIES, thrives on MAKING IT HAPPEN, and is ALWAYS INCLUSIVE.

Our talented people are at the heart of everything we do, and we’re proud to champion diversity, equality and the confidence to be your authentic self. Be part of a brand that inspires people to feel great about who they are.

What we bring to the party…

Our talented people are at the heart of our retail business, and they’re the ones who make our brand the incredible success that it is. We recognise achievement and champion career progression.

As an Ann Summers Store Manager, you will enjoy a competitive salary, brilliant development opportunities and a generous range of perks, including:

• £30,623 salary, plus incentives and recognition for your achievements
• 29 days’ holiday (including bank holiday allowance) + an extra day for every year of service (up to a limit)
• Your Birthday Off
• 50% staff discount from day one and access to sample sales
• Access to THRIVE, our award‑winning learning platform
• Reward Gateway savings and discounts
• Employee Support Programme via Retail Trust
• Season ticket loan scheme

The Candidate Journey

Real people. Real connections. That’s how we hire.

All successful candidates will be contacted for an initial telephone chat to discuss the role and your experience. Should you be successful, you will then be invited for a virtual interview and finally an in-person practical assessment.

We use AI as a support tool only. Your application is always reviewed by our Talent Team and Hiring Managers. Feel free to use AI for prep or research but your application should reflect your authentic experience, voice and story. Stand out by being yourself!

We regret that due to high volumes we are unable to acknowledge every application.

Applicants must have the legal right to work in the UK. We are unable to offer visa sponsorship for this role.

Ann Summers complies with GDPR. Your details will be kept on file for twelve months unless stated otherwise.