Assistant Store Manager

Mountain Warehouse; Newark on Trent; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Monthly Bonus Scheme

50% Colleague Discount

28 days annual leave

Employee Assistance Programme

Generous Colleague Referral Incentive

Auto-enrolment Pension scheme

Job summary

A leading retail company in the United Kingdom is seeking a Retail Leader to oversee store operations and drive exceptional customer experiences. The ideal candidate will lead a high-performing team, foster a collaborative environment, and ensure compliance with company policies. This role includes a monthly bonus scheme, employee discounts, and generous leave. Join us to create a lasting impact in the community.

Qualifications

• Energetic and proactive, with a determination to see tasks through to completion.
• Passionate about creating outstanding customer experiences.
• An inspiring leader with a proven track record in retail management.

Responsibilities

• Partner with the Store Manager to lead a motivated team.
• Drive training and development, empowering your team to excel.
• Monitor key performance indicators (KPIs) to track store success.

Skills

Leadership

Customer service

Teamwork

Communication

Problem-solving

Job description

Are you passionate about retail and driven to deliver exceptional customer experiences? Do you thrive in a leadership role where you can motivate and inspire a high‑performing team? If so, Mountain Warehouse has the perfect opportunity for you!

Location: Newark - Management (NWK)

Key Responsibilities

• Partner with the Store Manager to lead a motivated, engaged, and high‑performing team.
• Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.
• Drive training and development, empowering your team to excel and grow.
• Communicate clearly and transparently, ensuring alignment and trust across the team.
• Keep the team well‑informed with product knowledge to deliver outstanding customer service.
• Assist with the smooth day‑to‑day running of the store, ensuring compliance with company policies.
• Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.
• Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers.
• Play an active role in recruiting and retaining top talent to build a strong and motivated team.
• Support in meeting and exceeding sales targets, driving profitability through effective strategies.
• Monitor key performance indicators (KPIs) to track and sustain store success.
• Oversee stock levels, ensuring smooth replenishment and accurate delivery management.
• Implement proactive loss prevention strategies to protect the store’s profitability.
• Lead by example in delivering exceptional customer service at every opportunity.
• Address customer feedback promptly, ensuring satisfaction and brand loyalty.
• Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude.
• Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere.

Qualifications

• Passionate about creating outstanding customer experiences.
• An inspiring leader with a proven track record in retail management.
• A clear and confident communicator, able to engage with colleagues and customers alike.
• Results‑driven, with a sharp focus on achieving goals and meeting targets.
• Approachable, supportive, and trustworthy—a natural team player.
• Energetic and proactive, with a determination to see tasks through to completion.
• Skilled in problem‑solving and decision‑making, ensuring solutions align with company policies.

Benefits

• Monthly Bonus Scheme: A performance‑driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary.
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice‑yearly uniform allowance.
• 1 weekend off per month, with 28 days annual leave, including Bank Holidays.
• Access to Employee Assistance Programme, and a Colleague Hardship Scheme.
• Generous Colleague Referral Incentive.
• Auto‑enrolment Pension scheme.
• A stable, successful and supported environment.
• Length of service awards.

You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!