Assistant Store Manager

Mountain Warehouse; Penrith; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Monthly Bonus Scheme

Colleague Discount 50%

28 days annual leave (Bank Holidays)

Employee Assistance Programme

Pension scheme

Job summary

Mountain Warehouse is seeking a results-driven Retail Leader to manage our Penrith store, shaping an exceptional customer experience. You will coach and motivate a high-performing team, drive training, and ensure best-in-class visual standards.

You will lead day-to-day operations, safeguard health and safety, monitor KPIs, optimise stock flow, and contribute to store profitability through proactive leadership and hands-on involvement. This role offers a dynamic retail leadership path.

Qualifications

• Proven track record in retail management.
• Ability to lead and inspire teams.
• Strong communication with colleagues and customers.
• Customer-focused mindset and problem-solving skills.

Responsibilities

• Lead a motivated, engaged, high-performing team and partner with Store Manager.
• Drive training and development to grow the team’s capabilities.
• Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.
• Assist with day-to-day store operations, policies, and risk assessments to ensure a safe environment for staff and customers.
• Support in meeting and exceeding sales targets and monitor KPIs to sustain store success.
• Represent Mountain Warehouse with enthusiasm, professionalism and a positive attitude to build customer loyalty.

Skills

Leadership

Team development

Customer service

Communication

Training

Job description

Are you passionate about retail and driven to deliver exceptional customer experiences? Do you thrive in a leadership role where you can motivate and inspire a high-performing team? If so, Mountain Warehouse has the perfect opportunity for you!

Department:

UK Retail

Location:

Penrith - Management (PRT)

Key Responsibilities

Leadership & Team Development:

• Partner with the Store Manager to lead a motivated, engaged, and high-performing team.
• Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.
• Drive training and development, empowering your team to excel and grow.
• Communicate clearly and transparently, ensuring alignment and trust across the team.
• Keep the team well-informed with product knowledge to deliver outstanding customer service.

Operational Excellence:

• Assist with the smooth day-to-day running of the store, ensuring compliance with company policies.
• Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.
• Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers.
• Play an active role in recruiting and retaining top talent to build a strong and motivated team.

Sales & Performance:

• Support in meeting and exceeding sales targets, driving profitability through effective strategies.
• Monitor key performance indicators (KPIs) to track and sustain store success.
• Oversee stock levels, ensuring smooth replenishment and accurate delivery management.
• Implement proactive loss prevention strategies to protect the store’s profitability.

Customer Experience:

• Lead by example in delivering exceptional customer service at every opportunity.
• Address customer feedback promptly, ensuring satisfaction and brand loyalty.
• Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude.
• Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere.

We Would Like To Meet Someone Who Is

• Passionate about creating outstanding customer experiences.
• An inspiring leader with a proven track record in retail management.
• A clear and confident communicator, able to engage with colleagues and customers alike.
• Results-driven, with a sharp focus on achieving goals and meeting targets.
• Approachable, supportive, and trustworthy—a natural team player.
• Energetic and proactive, with a determination to see tasks through to completion.
• Skilled in problem-solving and decision-making, ensuring solutions align with company policies.

What's In It For You

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
• 1 weekend off per month, with 28 days annual leave, including Bank Holidays
• Access to Employee Assistance Programme, and a Colleague Hardship Scheme
• Generous Colleague Referral Incentive
• Auto-enrolment Pension scheme
• A stable, successful and supported environment
• Length of service awards

You’re not just managing a store; you’re shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change! indxmas