Retail Leader: Inspire Teams, Elevate Customer Experience

Mountain Warehouse; Norwich; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Monthly bonus

Colleague discount

Uniform allowance

Annual leave 28d

Assistance programme

Pension scheme

Referral incentive

Service awards

Job summary

Mountain Warehouse is seeking an Assistant Store Manager in Norwich to partner with the Store Manager and drive store performance. You will lead daily operations, coach a high-performing team, and ensure an exceptional shopping experience aligned with Mountain Warehouse standards.

In this role you will set the tone for customer service, monitor KPIs, manage stock and visual merchandising, and contribute to recruitment and training while upholding health and safety policies.

Qualifications

• Experience leading a retail team.
• Proven ability to drive sales and customer satisfaction.
• Strong communication and coaching skills.

Responsibilities

• Lead daily store operations and ensure policy compliance.
• Develop and motivate a high-performing team.
• Monitor KPIs and manage stock replenishment.
• Deliver outstanding customer service and brand experience.

Skills

Customer experience

Retail leadership

Team development

Communication

Problem solving

Proactive

Job description

Mountain Warehouse is seeking an Assistant Store Manager in Norwich to partner with the Store Manager and drive store performance. You will lead daily operations, coach a high-performing team, and ensure an exceptional shopping experience aligned with Mountain Warehouse standards.

In this role you will set the tone for customer service, monitor KPIs, manage stock and visual merchandising, and contribute to recruitment and training while upholding health and safety policies.