Retail Store Leader: Elevate Sales & Experience

Glassworks London; Greater London; On-site; GBP 28,000 - 42,000; Full time

Job summary

Glassworks London, an independent women’s fashion retailer, is seeking a Retail Store Manager to own commercial performance, customer experience, team capability, VM standards and daily operations.

This shop-floor leadership role will have you lead service and selling from the floor, coach your team, maintain VM and stock standards, build customer relationships and ensure the store is commercially alive every day.

Qualifications

• Strong shop-floor selling and customer service ability.
• Commercial awareness using KPIs.
• Experience coaching or developing team members.
• Strong VM, standards and store-presentation instincts.
• Stockroom, replenishment and operational discipline.
• Calm, practical ownership and good communication.
• Interest in local customer growth, VIP relationships or events.

Responsibilities

• Store sales, KPIs and daily commercial priorities.
• Active selling, styling, fitting-room service and customer experience.
• Team coaching, feedback, standards and daily floor leadership.
• Visual merchandising execution, maintenance and store presentation.
• Stockroom standards, replenishment, deliveries, transfers and stock accuracy.
• Opening/closing standards, handovers, escalation and store readiness.
• Recruitment, trials, onboarding and training of store team members.
• Local customer development, VIP/clienteling, review management, in-store customer events and community activity.
• Store issues, facilities follow-up and visible action logs.
• Turning problems into clear actions with owners, dates and evidence.

Skills

Shop-floor selling

Customer service

KPIs & data-driven

Team coaching

VM/visual merchandising

Stockroom & operations

Job description

Glassworks London, an independent women’s fashion retailer, is seeking a Retail Store Manager to own commercial performance, customer experience, team capability, VM standards and daily operations.

This shop-floor leadership role will have you lead service and selling from the floor, coach your team, maintain VM and stock standards, build customer relationships and ensure the store is commercially alive every day.