Retail Store Leader: Drive Team Excellence & Experience

Animal; Truro; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Monthly Bonus Scheme

Colleague Discount 50%

Uniform allowance

1 weekend off per month

28 days annual leave

Employee Assistance Programme

Colleague Hardship Scheme

Colleague Referral Incentive

Auto-enrolment Pension

Job summary

Mountain Warehouse is seeking an Assistant Store Manager in Truro to partner with the Store Manager in leading daily store operations and developing a high-performing team. You will drive customer experiences, uphold brand standards, and ensure a collaborative, compliant, and safe store environment.

The role focuses on developing people, driving sales performance, managing stock, and delivering exceptional service.

Qualifications

• Passionate about creating outstanding customer experiences.
• Inspiring leader with a proven track record in retail management.
• Clear and confident communicator, able to engage with colleagues and customers alike.
• Results-driven, with a sharp focus on achieving goals and meeting targets.

Responsibilities

• Lead the store team in partnership with the Store Manager to drive engagement and high performance.
• Foster a collaborative environment, deliver training and development, and ensure alignment and trust across the team.
• Maintain visual merchandising and housekeeping standards, manage health and safety, and recruit top talent.
• Support in meeting sales targets, monitor KPIs, oversee stock levels, and implement loss prevention strategies.
• Deliver exceptional customer service, address feedback promptly, and represent Mountain Warehouse with professionalism.

Job description

Mountain Warehouse is seeking an Assistant Store Manager in Truro to partner with the Store Manager in leading daily store operations and developing a high-performing team. You will drive customer experiences, uphold brand standards, and ensure a collaborative, compliant, and safe store environment.

The role focuses on developing people, driving sales performance, managing stock, and delivering exceptional service.