Retail Store Lead: Guest Experience & Ops

YOURS; Torquay; On-site; GBP 15,000 - 21,000; Full time

Job summary

YOURS in Torquay is looking for a warm, friendly retail teammate with a passion for fashion and a commitment to first class customer service. You’ll open and close the store when required, cash up at day’s end, help stock and deliveries, and maintain a clean, welcoming shop floor.

You should be highly motivated, able to work well in a team, adapt to change, and enjoy interacting with customers face to face.

Qualifications

• Warm, friendly and engaging personality essential.
• Highly motivated with energy and enthusiasm to succeed.
• Proven ability to work well in a team and use initiative.
• Able to adapt to frequent change and high-pressure environment.
• Experience in a customer service role with face-to-face contact desirable.
• Experience in retail with a quality brand desirable but not essential.
• Knowledge and understanding of High Street fashion.

Responsibilities

• Open and close the store in the absence of management as required.
• Cashing up at the end of the day and ensuring correct procedures.
• Provide back up support to Store/Deputy Manager and report issues.
• Optimise sales and individual customer purchases.
• Engage customers by delivering first-class customer service.
• Operate till and handle financial transactions.
• Replenish stock and assist with deliveries and stock handling.
• Undertake cleaning and housekeeping duties.
• Ensure compliance with company procedures.
• Take responsibility for personal development and health and safety.

Skills

Customer service

Team player

Communication

Face-to-face sales

Fashion knowledge

Job description

YOURS in Torquay is looking for a warm, friendly retail teammate with a passion for fashion and a commitment to first class customer service. You’ll open and close the store when required, cash up at day’s end, help stock and deliveries, and maintain a clean, welcoming shop floor.

You should be highly motivated, able to work well in a team, adapt to change, and enjoy interacting with customers face to face.