Fashion Retail Key Holder - Customer Champion & Shift Lead

Yours Clothing Limited; Eastleigh; On-site; GBP 15,000 - 21,000; Full time

Job summary

Yours Clothing Limited in the United Kingdom is seeking store team members to deliver exceptional in-store customer service, handle transactions, and support daily store operations. The role emphasizes enthusiastic interaction, product knowledge across fashion ranges, and a flexible approach during peak trading periods.

You will be part of a vibrant team, contributing to sales and stock processing while maintaining store standards, health and safety, and personal development goals.

Qualifications

• Warm, friendly and engaging personality.
• Highly motivated with energy to succeed.
• Able to work well in a team and use own initiative.
• Able to adapt to change and high-pressure environments.
• Experience in a customer service role with face-to-face contact is desirable.
• Retail experience with a quality brand is desirable.
• Knowledge and understanding of High Street fashion.

Responsibilities

• Open and close the store in the absence of management when required.
• Cash up and follow correct end-of-day procedures.
• Provide back-up support to Store/Deputy Manager and report issues.
• Optimise sales and drive individual customer purchases.
• Engage customers by delivering first-class service.
• Operate till and handle financial transactions.
• Replenish stock with products and specialist brands.
• Assist with deliveries and stock handling during busy periods.
• Undertake cleaning and housekeeping duties.
• Ensure compliance with company procedures.
• Take responsibility for personal development and seek improvements.
• Responsible for Health and Safety.

Skills

Customer service

Teamwork

Face-to-face interaction

Adaptability

Fashion knowledge

Tools

Cash register

Job description

Yours Clothing Limited in the United Kingdom is seeking store team members to deliver exceptional in-store customer service, handle transactions, and support daily store operations. The role emphasizes enthusiastic interaction, product knowledge across fashion ranges, and a flexible approach during peak trading periods.

You will be part of a vibrant team, contributing to sales and stock processing while maintaining store standards, health and safety, and personal development goals.