Fashion Store Supervisor - Leadership & Customer Experience

Yours Clothing; Ilford; On-site; GBP 15,000 - 22,000; Full time

Job summary

Yours Clothing in Ilford is looking for a retail team member to provide enthusiastic customer service and help run daily store operations. You will engage customers, assist with stock, handle till transactions and ensure high standards of store presentation.

The role requires a warm, engaging personality, a focus on delivering first-class service and the ability to work flexibly across peak trading periods. Prior retail experience is desirable.

Qualifications

• Experience in a customer service role is desirable.
• Knowledge of High Street fashion is a plus.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Provide back-up management support and be responsible for the running of the Store on adhoc days.
• Optimise sales and individual customer purchases.
• Engage the customer by delivering a first class customer service.
• Operate till and handle financial transactions.
• Replenish stock with our products and brands.
• Assist with deliveries and stock handling during peak periods.
• Undertake cleaning and housekeeping duties.
• Ensure compliance with all company procedures.
• Open and close the store in the absence of management.
• Cashing up at the end of the day and ensuring procedures are followed.
• Train and coach store colleagues as required.

Skills

Customer service

Teamwork

Adaptability

Face-to-face service

Tools

Till operation

Job description

Yours Clothing in Ilford is looking for a retail team member to provide enthusiastic customer service and help run daily store operations. You will engage customers, assist with stock, handle till transactions and ensure high standards of store presentation.

The role requires a warm, engaging personality, a focus on delivering first-class service and the ability to work flexibly across peak trading periods. Prior retail experience is desirable.