Retail Store Detective

Staffline; Greater London; On-site; GBP 48,216,000 - 52,349,000; Full time

Benefits offered by this job

5.6 weeks holiday per year

Workplace Pension Scheme

Progression training and development

Life assurance benefit

Contributory Healthcare Scheme

Eyecare vouchers

Employee Discount Schemes

Refer a friend scheme

Free uniform provided

Job summary

Staffline, in partnership with TSS, is seeking a Store Detective in Southwark. The role requires a valid SIA licence, previous store detective experience, and a strong understanding of retail loss prevention.

You will work across multiple local sites, travel as needed, and contribute to safe store operations. The ideal candidate is a confident communicator with a customer‑service mindset, capable of discreetly deterring theft and reporting incidents accurately.

Qualifications

• SIA licence required.
• 3+ years of store detective/retail security experience.
• Strong knowledge of loss prevention.
• Willingness to travel between sites.

Responsibilities

• Provide covert security and safeguard the client premises and staff.
• Be able to blend in and act discreetly.
• Travel between multiple local sites.
• Detain shoplifters safely and de-escalate conflicts.
• Observe and report incidents using reporting systems.
• Maintain a tidy security base and ensure uniform display of SIA licence.
• Follow fire and safety evacuation procedures.

Skills

Communication skills

Customer service

Tech-savvy

Team player

Job description

Position: Store Detective

Location: Southwark

Pay Rate: £17.00 per hour

Hours: Various

Shifts: Various

SG / DS SIA licence required.

Previous Store Detective experience / 3 years Retail Security Experience plus strong understanding of retail loss prevention required.

Your Time at Work

• To provide a covert security, to contribute to the safety and security of the client's premises and staff. Having the ability to be 'invisible' and blend in is crucial.
• You must have a clear understanding of ASCONE to unsure any and all stop are legal and safe.
• You must have a high attention to detail to spot "tells" and suspicious behavior that others might miss.
• Multi-Site Travel: This is a mobile role. Candidates must be willing and able to travel between various sites within the local area.
• Apprehension & Conflict Management: Ability to safely detain shoplifters and de‑escalate volatile situations.
• To carry out Company Policy on loss prevention and ensure the safety of staff and visitors
• To lawfully deter potential troublemakers on site
• To observe and report incidents using the correct reporting systems
• To carry out all duties assigned by the client or manager to whom you are responsible
• To ensure site knowledge is kept up to date and developments at local level are identified
• To understand and implement any Fire and Safety evacuation procedures
• To assist, if required by the Client, with staff and contractor searches
• To ensure that the Security base is always maintained in a clean and tidy condition
• To conduct yourself, at all times, in a manner which will bring credit to yourself and the Company, ensuring full uniform is worn and SIA licence is clearly displayed

Our Perfect Worker

It is crucial to have great communication and customer service skills. A lot of admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices.

Our perfect Store Detective will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join TSS and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers.

Key Information and Benefits

• 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked)
• Workplace Pension Scheme
• Progression training and development opportunities
• Life assurance benefit
• Contributory Healthcare Scheme
• Eyecare vouchers
• Employee Discount Schemes
• Refer a friend scheme
• Free uniform provided

Job Ref: (T216)

TSS are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today!

About Staffline

Staffline are working in Partnership with TSS, providing a recruitment solution for security roles.