Retail Store Assistant (Cheam)

Cancer Research UK; Greater London; On-site; GBP 18,000 - 19,000; Part time

Job summary

Cancer Research UK is seeking a motivated Retail Store Assistant to join our trading team in the Cheam shop. You will engage with customers, help drive sales and support fundraising efforts while representing our brand in the local community.

This part-time role (13.5 hours per week) offers a competitive hourly rate of £13.08 plus benefits, training, and opportunities to develop in a charity environment. You will work with a friendly team and contribute to our mission to beat cancer.

Qualifications

• Understanding what makes great customer service.
• Experience in a busy customer service environment.
• Ability to manage own workload and work independently when required.

Responsibilities

• Providing excellent customer and supporter service.
• Working as an integral part of the shop team to achieve ambitious sales and fundraising targets.
• Assisting with maintaining shop standards including visual presentation, safeguarding compliance and health and safety.
• Creating relationships with your local community and Cancer Research UK colleagues.
• Supporting fundraising events for your store to achieve fundraising targets.
• Taking keyholder responsibility as required (training provided).
• There will be a varied amount of manual handling and physical activity required within the day-to-day duties of the role.

Skills

Customer service

Busy environment

Workload management

Team player

Communication skills

Flexibility

Job description

Retail Store Assistant

Millions of bargain-hunters. Endless pre-loved items. One meaningful purpose.

£13.08 per hour +benefits

Reports to: Shop manager

Department: Trading

Location: Cheam shop

Contract: Permanent

Working hours: Part time 13.5 hours per week

External Closing date: 11 October 2026 23:55

Internal: In line with organisational policy this role will remain open for internal applications until: 11 October 2026 23:55

**The internal title for this role is Shop Assistant.

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who wants to develop their skills, someone like you.

We're looking for a motivated store assistant to join Cancer Research UK's trading team. You'll be acting as an ambassador for Cancer Research UK. Your shop will be a place where your community gets to meet our people, understand our brand, and see some of the great things we do.

You’ll also be surrounded by people who are as dedicated to beating cancer as you are.

What will I be doing?

• Providing excellent customer and supporter service.
• Working as an integral part of the shop team to achieve ambitious sales and fundraising targets.
• Assisting with maintaining shop standards including visual presentation, safeguarding compliance and health and safety.
• Creating relationships with your local community and Cancer Research UK colleagues.
• Supporting fundraising events for your store to achieve fundraising targets.
• Taking keyholder responsibility as required (training provided).
• There will be a varied amount of manual handling and physical activity required within the day-to-day duties of the role.

What are you looking for?

• An understanding of what makes great customer service.
• Experience of working in a busy customer service environment.
• The ability to manage your own workload and work independently when required.
• The ability to work well in a team.
• Excellent communication skills.
• Flexibility, our retail teams cover the needs of their stores by working on a rota basis. Whilst a level of flexibility is needed to meet the needs of the business, we don't forget that you have a life outside of work too.

What will I gain?

We make sure you are supported by a generous salary and benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team.

Our retail teams also have access to confidential wellbeing support from the Retail Trust.

We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.