Retail Shop Manager

East Anglia's Children's Hospices; Cambridge; On-site; GBP 27,000; Full time

Job summary

A local charity in Cambridge is looking for a passionate Shop Manager to lead its retail operations. You will recruit and motivate volunteers, drive sales, and ensure excellent customer service. The ideal candidate has strong leadership skills and prior retail experience. This full-time position offers a salary of £26,340 and various employee benefits including enhanced leave and health support.

Benefits

Enhanced Annual leave entitlement

Employee health cash plan

AVIVA pension package

Free eye tests

Cycle to work scheme

Qualifications

• Passionate about customer service and community support for the charity.
• Enthusiastic Manager with previous retail experience.
• Strong leadership skills and commercial awareness.

Responsibilities

• Recruit and motivate a team of volunteers to maximise sales.
• Lead and manage shop operations to deliver customer service.
• Influence and increase sales and productivity.

Skills

Customer service

Leadership

Sales targets achievement

Team motivation

Job description

Overview

East Anglia’s Children’s Hospices (EACH) has a vision to be the most loved charity shop in our community. We operate 50 shops (and growing) with a strong online presence. OUR Style with EACH recently won the Third Sector Award’s ‘Best use of social media’ 2022. Income from our shops and online platforms funds children and families during their time of need.

For aspiring Shop Managers & Area Managers we offer a structured, competency-based development tool focused on developing confidence and skills across online, internal and external training. From driving retail vans to conducting shop maintenance, it takes a team effort to deliver a successful retail operation. If you want to develop your career within our retail team, there is a clear path to suit your goals across our shops, distribution centre and online platforms.

Role details

Shop Manager, Milton Road, Cambridge CB4 1XE

Full-time 37.5 hours per week, 5 days over a 6 day week. Mandatory weekend working on a rotational basis. Permanent contract. Salary £26,340 per annum.

Benefits

• Enhanced Annual leave Entitlement – 27 days + 8 UK Bank Holidays
• Additional holiday purchase scheme
• Employee health cash plan & wellbeing support schemes
• AVIVA pension package – up to 7% Employer Contribution including Life Assurance
• Free Eye Tests & Cycle to work scheme

Responsibilities

• Recruit and motivate a team of volunteers to maximise sales and generate income to support the work of EACH.
• Influence and increase sales and productivity.
• Lead and manage shop operations to deliver excellent customer service and community engagement.

Qualifications & experience

• Passionate about customer service and building community support for the charity.
• Enthusiastic Manager with previous retail experience.
• Strong leadership skills and commercial awareness.
• Proven success in achieving sales targets.
• Hands-on approach with ability to recruit and motivate a team of volunteers.
• Experience of working with volunteers is an advantage; high street retail experience is also suitable.
• Regular weekend work is required as this is a retail post.

How to apply

Please visit our website www.each.org.uk to view the full job description and person specification and to apply.

Diversity & Inclusion

At EACH we believe in fostering a workplace where every individual feels valued and respected. We are committed to building a culture of inclusion where differences are embraced. We welcome candidates from all backgrounds and will make adjustments to facilitate the application and selection process.

Additional information

• EACH reserves the right to close this vacancy early, should we receive a sufficient number of applications.
• This post is subject to a Disclosure & Barring Service (DBS) check prior to appointment.
• It is a criminal offence for people barred from working in Regulated Activity to apply for roles requiring unsupervised work with that group.
• EACH has a legal responsibility to ensure that its employees have the legal right to live and work in the UK; offers are subject to verification of eligibility to work in the UK.