Retail Shop Cover Supervisor

Blue Cross; Chippenham; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Volunteer support

Customer care emphasis

Staff discounts

Wellbeing resources

Job summary

Blue Cross in Chippenham is seeking a Zero Hours Cover Supervisor for our busy charity shop. You'll support volunteers, welcome customers, drive Gift Aid, price donations, and keep the shop floor attractive and safe for sale.

This is a zero-hours contract with variable hours; total hourly rate is £14.24, including holiday pay. You'll join a friendly team dedicated to pets and people and join local community events.

Qualifications

• Experience supervising or managing retail staff.
• Ability to motivate volunteers and work with diverse customers.
• Comfort with flexible, variable hours of a zero-hours contract.

Responsibilities

• Drive Gift Aid sign-ups and price items to maximise fundraising.
• Support and motivate volunteers and welcome customers.
• Keep shop floor tidy, displays attractive and safe for sale.

Skills

Retail supervision

Customer service

Volunteer engagement

Job description

Our busy charity shop is looking for a Zero Hours Cover Supervisor to help keep the shop running smoothly, support our volunteers, and welcome customers searching for their next great find. More about the role Customer service is at the heart of everything we do. You'll ensure every visitor feels welcome - two-legged or four! - and that the shop is a friendly, inviting place to browse. You'll also champion Blue Cross and the incredible work we do for pets and people whenever the opportunity arises. On the sales side, you'll drive Gift Aid sign-ups, process donations, price items to maximise fundraising and keep the shop floor looking its best. From eye-catching window displays to tidy rails and shelves, you'll ensure everything is attractive, safe, and ready to sell. This new shop space is a great place to work, acting as a mini hub for stock, with plenty of treasures waiting to be discovered. You'll also support our fantastic team of volunteers, keeping the day running smoothly while maintaining a positive and fun atmosphere. We have a highly motivated team who are brilliant, team-focused, and actively involved in local events, creating a busy but friendly working environment. If you have retail management experience, enjoy variety, and thrive in a community-driven environment, this is a role where you can make a real difference every day. This is a zero-hours contract, which means your hours will vary based on the shop's needs. For this role, the total hourly rate is £14.24, including additional elements like holiday pay.

Blue Cross benefits

You’ll bring previous retail experience, including some time spent supervising or managing and you’ll be confident working with all sorts of customers. Flexibility is important as shifts vary so you’ll be happy to jump in when needed. You’ll also be organised, practical and ready to get stuck into whatever the day brings.

• Support and motivate our wonderful volunteers
• Help customers feel right at home (dogs too!)
• Keep the shop floor looking its best
• Make sure donations are processed, priced, and ready to sell
• Bring energy, organisation and a sense of humour to the shift

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
• Pension scheme with enhanced employer contribution
• Charity worker discounts across a variety of retailers