Retail Cover Supervisor (Zero Hours)

LLOYD'S REGISTER INTERNATIONAL; Chipping Norton; On-site; GBP 18,000 - 22,000; Part time

Benefits offered by this job

Wellbeing support

24/7 GP access

Pension scheme

Staff discounts

Job summary

Blue Cross is seeking a Retail Cover Supervisor for our shop in Chipping Norton on a zero hours basis. You will support volunteers, handle donations, price items, and drive Gift Aid sign-ups to maximise fundraising efforts.

The role requires energy, organisation, and a team-focused attitude to keep the shop welcoming and well-presented for customers and visitors alike.

Qualifications

• Experience in a retail or charity shop environment.
• Experience supervising volunteers or small teams is desirable.
• Ability to handle cash and process donations accurately.
• Experience driving Gift Aid sign-ups is a plus.

Responsibilities

• Deliver friendly, helpful customer service to shoppers.
• Supervise volunteers and support daily shop operations.
• Process donations, price items, and maximise fundraising.
• Maintain attractive, safe shop displays and tidy rails/shelves.

Skills

Customer service

Volunteer supervision

Cash handling

Gift Aid

Job description

Retail Cover Supervisor (Zero Hours) - Chipping Norton

Contract: Zero Hours

Salary: £14.24 p/hour

Location: Market Place, Chipping Norton, OX7 5NA

Closing date: Monday 28th September 2026

Love retail and making a difference?

Our busy charity shop is looking for a Zero Hours Cover Supervisor to help keep the shop running smoothly, support our volunteers, and welcome customers searching for their next great find.

More about the role

Customer service is at the heart of everything we do. You’ll ensure every visitor feels welcome – two-legged or four! – and that the shop is a friendly, inviting place to browse. You’ll also champion Blue Cross and the incredible work we do for pets and people whenever the opportunity arises.

On the sales side, you’ll drive Gift Aid sign-ups, process donations, price items to maximise fundraising and keep the shop floor looking its best. From eye-catching window displays to tidy rails and shelves, you’ll ensure everything is attractive, safe, and ready to sell. This new shop space is a great place to work, acting as a mini hub for stock, with plenty of treasures waiting to be discovered.

You’ll also support our fantastic team of volunteers, keeping the day running smoothly while maintaining a positive and fun atmosphere. We have a highly motivated team who are brilliant, team-focused, and actively involved in local events, creating a busy but friendly working environment.

If you have retail management experience, enjoy variety, and thrive in a community-driven environment, this is a role where you can make a real difference every day.

On the sales side, you’ll drive Gift Aid sign-ups, process donations, price items to maximise fundraising and keep the shop floor looking its best. From eye-catching window displays to tidy rails and shelves, you’ll ensure everything is attractive, safe, and ready to sell. This new shop space is a great place to work, acting as a mini hub for stock, with plenty of treasures waiting to be discovered.

You’ll also support our fantastic team of volunteers, keeping the day running smoothly while maintaining a positive and fun atmosphere. We have a highly motivated team who are brilliant, team-focused, and actively involved in local events, creating a busy but friendly working environment.

If you have retail management experience, enjoy variety, and thrive in a community-driven environment, this is a role where you can make a real difference every day.

This is a zero-hours contract, which means your hours will vary based on the shop’s needs. For this role, the total hourly rate is £14.24, including additional elements like holiday pay.

About you

You’ll bring previous retail experience, including some time spent supervising or managing and you’ll be confident working with all sorts of customers. Flexibility is important as shifts vary so you’ll be happy to jump in when needed. You’ll also be organised, practical and ready to get stuck into whatever the day brings.

• Support and motivate our wonderful volunteers
• Help customers feel right at home (dogs too!)
• Keep the shop floor looking its best
• Make sure donations are processed, priced, and ready to sell
• Bring energy, organisation and a sense of humour to the shift

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

Our generous benefits package includes:

• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
• Pension scheme with enhanced employer contribution
• Charity worker discounts across a variety of retailers