Retail Shop Cover Supervisor (zero hours) - Chippenham

Blue Cross For Pets; Chippenham; Hybrid; GBP 19,000 - 22,000; Part time

Benefits offered by this job

Wellbeing support

GP access via MetLife

Pension scheme

Staff discounts

Job summary

Blue Cross seeks a Retail Shop Cover Supervisor to oversee a busy charity shop in Chippenham on a zero hours basis. You will support the Shop Manager, supervise volunteers, and help deliver excellent customer service.

You’ll drive donations, price items, and maximise Gift Aid while ensuring the shop presents well on High Street. You’ll work flexibly to cover shifts and create a friendly, welcoming environment for shoppers and their four‑legged friends.

Qualifications

• Previous retail experience including supervising or managing
• Ability to motivate and supervise volunteers
• Flexible to cover varying shifts and zero-hours patterns

Responsibilities

• Deliver excellent customer service and welcome every visitor
• Support volunteers to run the shop smoothly and maintain a friendly atmosphere
• Price items, process donations and maximise Gift Aid to boost fundraising
• Keep the shop floor attractive, tidy and ready for customers

Skills

Retail experience

Volunteer supervision

Customer service

Job description

Retail Shop Cover Supervisor (zero hours) - Chippenham

Application Deadline: 28 September 2026

Department: Fundraising, Comms & Engagement

Employment Type: Zero Hours

Location: Chippenham

Reporting To: Shop Manager

Compensation: £14.24 / hour

Description

Contract: Zero Hours

Salary: £14.24 p/hour

Location: High Street, Chippenham, SN15 3EU

Closing date: Monday 28th September 2026

Love retail and making a difference?

Our busy charity shop is looking for a Zero Hours Cover Supervisor to help keep the shop running smoothly, support our volunteers, and welcome customers searching for their next great find.

More about the role

Customer service is at the heart of everything we do. You’ll ensure every visitor feels welcome – two-legged or four! – and that the shop is a friendly, inviting place to browse. You’ll also champion Blue Cross and the incredible work we do for pets and people whenever the opportunity arises.

On the sales side, you’ll drive Gift Aid sign-ups, process donations, price items to maximise fundraising and keep the shop floor looking its best. From eye‑catching window displays to tidy rails and shelves, you’ll ensure everything is attractive, safe, and ready to sell. This new shop space is a great place to work, acting as a mini hub for stock, with plenty of treasures waiting to be discovered.

You’ll also support our fantastic team of volunteers, keeping the day running smoothly while maintaining a positive and fun atmosphere. We have a highly motivated team who are brilliant, team‑focused, and actively involved in local events, creating a busy but friendly working environment.

If you have retail management experience, enjoy variety, and thrive in a community‑driven environment, this is a role where you can make a real difference every day.

This is a zero‑hours contract, which means your hours will vary based on the shop’s needs. For this role, the total hourly rate is £14.24, including additional elements like holiday pay.

About you

You’ll bring previous retail experience, including some time spent supervising or managing and you’ll be confident working with all sorts of customers. Flexibility is important as shifts vary so you’ll be happy to jump in when needed. You’ll also be organised, practical and ready to get stuck into whatever the day brings.

• Support and motivate our wonderful volunteers
• Help customers feel right at home (dogs too!)
• Keep the shop floor looking its best
• Make sure donations are processed, priced, and ready to sell
• Bring energy, organisation and a sense of humour to the shift

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

Our generous benefits package includes:

• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
• Pension scheme with enhanced employer contribution
• Charity worker discounts across a variety of retailers

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.