Retail Shift Lead — Flexible Hours & Team Growth

Tesco Retail; Cross Hands; On-site; GBP 18,000 - 26,000; Full time

Job summary

Tesco Shift Lead position in-store focuses on guiding the team to deliver an excellent customer experience across all store areas. You’ll work with colleagues to handle daily operations and ensure strong service. This role requires leadership, clear communication, and a proactive approach to supporting customers and the team.

Applicants must be 18 or over, with a minimum guaranteed 16 hours per week. Roles from 12 hours are also available, reflecting flexible scheduling and a commitment to

Qualifications

• Experience working in a team lead or management position in a fast-paced retail environment.
• Strong communication and interpersonal skills.
• Ability to deliver great service and meet customer needs.

Responsibilities

• Leading the team to deliver a great in-store experience for customers across all areas.
• Being the go-to person for day-to-day operational queries and supporting colleagues.
• Coaching colleagues and role-modelling excellent service while adapting to change.

Skills

Leadership

Retail experience

Communication

Customer service

Team player

Job description

Tesco Shift Lead position in-store focuses on guiding the team to deliver an excellent customer experience across all store areas. You’ll work with colleagues to handle daily operations and ensure strong service. This role requires leadership, clear communication, and a proactive approach to supporting customers and the team.

Applicants must be 18 or over, with a minimum guaranteed 16 hours per week. Roles from 12 hours are also available, reflecting flexible scheduling and a commitment to