Retail Shift Lead: Customer Experience & Team Coach

Blackbird Bakery Ltd; Greater London; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Blackbird Bakery Ltd is seeking a Supervisor to lead the shop floor, mentor staff, and champion the Blackbird brand. You will drive excellent customer service and oversee daily operations with a focus on quality and efficiency.

The role requires strong leadership, clear communication, and hands-on coaching to support the management team during busy shifts and seasonal peaks, ensuring the store delivers the best possible customer experience.

Qualifications

• Experience leading a team in a fast-paced environment.
• Excellent communication and customer service skills.
• Ability to coach and develop staff.
• Strong organisational and shift-management abilities.

Responsibilities

• Monitor service speed to ensure customers are never kept waiting.
• Ensure team members have expert product knowledge to assist customers.
• Drive sales through promotional activity and product launches.
• Lead the team to maintain perfect, fully stocked product displays.
• Manage opening/closing procedures and act as a key holder.
• Assist with daily/weekly tasks to keep the shop running smoothly.

Skills

Leadership

Communication

Team management

Customer service

Problem solving

Tools

Food safety

Job description

Blackbird Bakery Ltd is seeking a Supervisor to lead the shop floor, mentor staff, and champion the Blackbird brand. You will drive excellent customer service and oversee daily operations with a focus on quality and efficiency.

The role requires strong leadership, clear communication, and hands-on coaching to support the management team during busy shifts and seasonal peaks, ensuring the store delivers the best possible customer experience.