Bakery Shop Leader | Assistant Manager & Team Coach

Blackbird; Greater London; On-site; GBP 28,000 - 34,000; Full time

Job summary

Blackbird Bakery is seeking an Assistant Manager to act as the Shop Manager’s right hand and to lead from the floor while driving the business. You will combine people skills with commercial awareness and a Service First mindset to deliver exceptional customer experiences.

You love developing a team, taking on responsibility, and running the shop in the manager’s absence, with a focus on turnover, profitability, and brand standards across daily operations.

Responsibilities

• KPI Support: Assist with rotas, forecasting, and daily KPIs; take remedial action alongside the manager when needed.
• Sales & Initiatives: Help deliver local marketing plans, promotional activity, sampling, and new product launches.
• Stock Control: Order and control stock according to procedure; record and report wastage; process supplier invoices.
• Security: Oversee digital payment processing, banking reconciliation, store security, and key-holder responsibilities.
• Shift Leadership: Lead team briefings and manage opening and closing procedures to the highest standard.
• Training & Induction: Manage the induction of new starters, keep training records up to date, and ensure the team attends relevant training.
• Performance Coaching: Support the manager with job chats, performance conversations, and addressing issues such as lateness or incidents.
• Recruitment: Participate in the recruitment process and assessment days alongside the manager.
• Quality Control: Ensure deliveries are checked for quality and quantity and stored to food safety standards—never allowing sub‑standard products to reach customers.
• Audits & Hygiene: Maintain high hygiene standards, participate in audits, and lead daily stock checks and rotations.
• Health & Safety: Identify hazards, take corrective action, and respond to any food hygiene issues to protect the team, our customers, and the brand.
• Service Speed: Monitor service so customers are never kept waiting, especially during peak trade.
• Displays & Standards: Lead the team to maintain full, perfect, and correctly labelled product displays.
• Customer Care: Resolve complaints effectively, investigate their causes, and use feedback and loyalty data to help the shop grow.

Skills

People skills

Leadership

Customer service

Communication

Team development

Job description

Blackbird Bakery is seeking an Assistant Manager to act as the Shop Manager’s right hand and to lead from the floor while driving the business. You will combine people skills with commercial awareness and a Service First mindset to deliver exceptional customer experiences.

You love developing a team, taking on responsibility, and running the shop in the manager’s absence, with a focus on turnover, profitability, and brand standards across daily operations.