Supervisor

Blackbird Bakery Ltd; Greater London; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Blackbird Bakery Ltd is seeking a Supervisor to lead the shop floor, mentor staff, and champion the Blackbird brand. You will drive excellent customer service and oversee daily operations with a focus on quality and efficiency.

The role requires strong leadership, clear communication, and hands-on coaching to support the management team during busy shifts and seasonal peaks, ensuring the store delivers the best possible customer experience.

Qualifications

• Experience leading a team in a fast-paced environment.
• Excellent communication and customer service skills.
• Ability to coach and develop staff.
• Strong organisational and shift-management abilities.

Responsibilities

• Monitor service speed to ensure customers are never kept waiting.
• Ensure team members have expert product knowledge to assist customers.
• Drive sales through promotional activity and product launches.
• Lead the team to maintain perfect, fully stocked product displays.
• Manage opening/closing procedures and act as a key holder.
• Assist with daily/weekly tasks to keep the shop running smoothly.

Skills

Leadership

Communication

Team management

Customer service

Problem solving

Tools

Food safety

Job description

Supervisor | Blackbird Bakery

Are you a natural leader who loves bringing out the best in people? At Blackbird, ourSupervisorsare the heartbeat of the shop floor. We’re looking for a mentor, a problem-solver, and a brand champion to help our management team deliver the ultimate customer experience.

If you’re a pro at staying cool under pressure and you’re ready to lead a team that feels like family, we want you to take the lead!

The Blackbird Way: Leading by Example

As a Supervisor, you don’t just follow the four pillars—you inspire them in others:

• Plain Talking:You’re a clear communicator who keeps the team briefed and focused. You give honest feedback respectfully and listen to your team to keep things running smoothly.
• Real Me:You’re a role model. You take ownership of your shift, show up with a \"can-do\" attitude, and take pride in maintaining the highest standards of the Blackbird brand.
• Working Together:You’re the glue that holds the team together. You plan, organise, and monitor productivity while keeping the atmosphere light-hearted and supportive, even during the morning rush.
• Service First:You’re obsessed with the fine details. You lead the charge in making every customer feel valued, ensuring no one is kept waiting and every product served is perfect.

The Mission & Purpose

Your goal is to assist the management team in thesmooth running of the shop.You’ll deliver the highest standards of customer experience and product quality by leading, supporting, and coaching the team. In the absence of the manager, the shop is in your capable hands.

Your Key Objectives

• Role Modelling:Leading the team to exceed customer needs and provide outstanding product quality.
• Workflow Management:Planning, organising, and monitoring team productivity and teamwork.
• Management Support:Assisting with daily/weekly tasks to ensure the shop runs like clockwork.
• Compliance & Responsibility:Taking ownership of company policies, legal requirements, and security while on duty.

Responsibilities: What You’ll Master

Retail Leadership

• Monitoring service speed to ensure customers are never kept waiting.
• Ensuring team members have expert product knowledge to assist customers.
• Driving sales through promotional activity, sampling, and new product launches.
• Resolving customer complaints effectively and investigating their causes.
• Leading the team to maintain perfect, full, and correctly labelled product displays.
• Monitoring customer feedback trends and loyalty data to help the shop grow.

Production & Stock

• Monitoring product levels and availability to prevent shortages.
• Ensuring only top-tier products reach our customers—never sub-standard.
• Recording and reporting wastage; ordering and processing supplier invoices.
• Maintaining stock management, from ordering to production plans and returns.

General & Admin

• Team Growth:Managing the induction process for new starters and maintaining training records.
• Safety & Standards:Following Food Safety controls, participating in audits, and leading cleaning duties.
• Shift Excellence:Leading team briefings, managing opening/closing procedures, and acting as a key holder.
• Performance Coaching:Assisting the manager with job chats and addressing any performance issues (lateness, incidents, etc.).

The Attributes We Value

• Passionfor leading an excellent customer experience and product quality.
• Excellent Communicationskills and professional standards.
• Fantastic Standardsand a professional approach.
• Outgoing & Livelypersonality.
• Flexible, Committed, and Highly Motivated.

Please note: This list is not exhaustive and may change in line with business needs.