Retail Senior Customer Service Assistant

Allscreens Nationwide Ltd; Bakewell CP; On-site; GBP 18,000 - 22,000; Part time

Benefits offered by this job

Colleague benefits

Job summary

A permanent, part-time Senior Retail Customer Service Assistant position with Allscreens Nationwide Ltd. The role covers the day-to-day operation of busy Retail Gift Shops, including merchandising, stock replenishment, cash handling and administration.

You will support the Retail Manager, motivate colleagues, and deputise during holidays. Strong customer service and leadership skills are essential to maintain high standards and a welcoming shop floor.

Qualifications

• Strong retail experience and a genuine passion for customer service.
• Excellent communication skills, strong attention to detail, good numerical ability and the confidence to motivate and support colleagues.

Responsibilities

• Open and close procedures, key holding duties, stock takes and supporting special events.
• Merchandising and stock replenishment, cash handling and administration.
• Maintain exceptional presentation standards and ensure shops are prepared for customers and operate efficiently.
• Motivate colleagues to deliver excellent customer service and act as a role model for the team.

Skills

Retail experience

Customer service

Team leadership

Job description

Retail Senior Customer Service Assistant

Are you enthusiastic about retail and delivering outstanding customer service? We're looking for a Senior Retail Customer Service

Assistant to support the day-to-day operation of our busy Retail Gift Shops. This is an exciting opportunity for an experienced

retail professional who enjoys leading by example, motivating colleagues, and creating a welcoming shopping experience for every

customer.

Working closely with the Retail Manager and supervisory team, you'll play a key role in ensuring the smooth running of both the

shop floor and stock room. From merchandising and stock replenishment to cash handling, administration, and maintaining

exceptional presentation standards, you'll help ensure the shops are fully prepared for customers and operate efficiently at all

times.

You will motivate and encourage colleagues to deliver excellent customer service by ensuring the team engage with customers in a

friendly and positive manner and being a role model for the group and department.

You'll also deputise for the Manager or Supervisor during holidays and absences, taking responsibility for opening and closing

procedures, key holding duties, stock takes, and special events throughout the year.

Customer satisfaction will be at the heart of everything you do. You'll confidently resolve customer enquiries, maintain high

standards of food stock rotation and compliance, and promote a safe working environment by ensuring all health and safety

procedures are followed.

This is a permanent, part-time role working Sunday to Tuesday 9.30 to 6pm (hours may vary with needs of business at peak times).

About You

We're seeking someone with strong retail experience and a genuine passion for customer service. You'll have excellent

communication skills, strong attention to detail, good numerical ability and the confidence to motivate and support colleagues.

You will be able to make decisions, use your initiative and remain calm under pressure. Experience supervising or leading a team

is desirable, although training will be provided for the right candidate.

In return

We are committed to ensuring the happiness and wellbeing of our staff and as such offer fantastic benefits which include

• https://devonshiregroup.co.uk/work-with-us/colleague-benefits/ [https://devonshiregroup.co.uk/work-with-us/colleague-benefits/]

Our core values are Always Improving, Decency, and Being Inclusive. We are committed to creating a workplace where everyone feels

valued, respected and able to thrive. We welcome applications from people of all backgrounds and experiences and are dedicated to

promoting equality, diversity and inclusion in everything we do.

Please see attached job description for further details.

Interviews are expected to be held w/c 17th August 2026