Retail security officers

Mitie Group plc.

Cape Hill

On-site

GBP 12,000 - 17,000

Full time

7 days ago

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Job summary

Mitie Group plc. is seeking Retail security officers to deliver outstanding customer service while maintaining a safe shopping environment free from crime. You will patrol stores, deter disorder, and use CCTV to support loss prevention, reporting incidents via our systems.

You will liaise with store management, police when required, and wear Body Worn CCTV to enhance safety for colleagues and customers. Excellent communication, reliability, and a proactive approach to risk management are

Qualifications

Excellent communication skills are required.
Ability to work in a fast-moving services business.
Previous experience in a similar role is desirable but not essential.
Public Space Surveillance SIA licence is desirable but not essential.

Responsibilities

To deliver industry leading customer service
To be clean, tidy and properly dressed wearing full uniform
To deter violence and public order offences
To conduct patrols of the store
Utilising CCTV systems to support the reduction of crime and stock loss
Liaise with the store management teams
To report incidents and crime through our leading technology
Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety

Skills

Customer service

Communication skills

Attention to detail

Team liaison

Tools

CCTV systems

Body worn CCTV

Job description

Mitie is looking for Retail security officers who can deliver exceptional customer service whilst creating a safe shopping environment, free from crime and the fear of crime for customers and colleagues.

Objectives and Responsibilities:

Work to the Assignment Instructions ensuring that all activity is accurately recorded on the correct documents, in line with both the Client's and the Company's Quality Procedures
To follow the site-specific Risk Assessments ensuring all activities are completed in a safe manner
Set and maintain the highest personal and professional standards as an employee of MITIE and adopt a total quality approach to every aspect of your work, colleagues and clients
To create a safe working environment, free from crime and health and safety related issues for colleagues, contractors and customers
To add a polite greeting and excellent customer service
Provide a visible security contact for colleagues, contractors and customers

Main Duties:

To deliver industry leading customer service
To be clean, tidy and properly dressed wearing full uniform
To deter violence and public order offences
To conduct patrols of the store
Utilising CCTV systems to support the reduction of crime and stock loss
Liaise with the store management teams
To report incidents and crime through our leading technology
Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety

Experience of delivering Customer Service