Retail security officers

Mitie Group plc.; Dudley; On-site; GBP 19,000 - 26,000; Full time

Job summary

Mitie Group plc. in Dudley is seeking Retail Security Officers who deliver exceptional customer service while maintaining a safe shopping environment free from crime.

You will work under assignment instructions, follow risk assessments, and wear a professional uniform, using CCTV to support store safety and liaising with management and police when needed. Previous experience in customer service is valued; SIA licence is desirable but not essential.

Qualifications

• Customer service experience is essential.
• Excellent written and verbal communication.
• Ability to work in a fast-moving retail environment.
• Good attention to detail and enthusiasm.

Responsibilities

• To deliver industry leading customer service.
• To deter violence and public order offences.
• To conduct patrols of the store.
• Utilising CCTV systems to support crime reduction.
• Liaise with store management and police when required.

Skills

Customer service

Communication

Patrolling

Attention to detail

Adaptability

SIA Licence (desirable)

Tools

CCTV systems

Body Worn CCTV

Job description

Mitie is looking for Retail security officers who can deliver exceptional customer service whilst creating a safe shopping environment, free from crime and the fear of crime for customers and colleagues.

Objectives and Responsibilities:

• Work to the Assignment Instructions ensuring that all activity is accurately recorded on the correct documents, in line with both the Client's and the Company's Quality Procedures
• To follow the site-specific Risk Assessments ensuring all activities are completed in a safe manner
• Set and maintain the highest personal and professional standards as an employee of MITIE and adopt a total quality approach to every aspect of your work, colleagues and clients
• To create a safe working environment, free from crime and health and safety related issues for colleagues, contractors and customers
• To add a polite greeting and excellent customer service
• Provide a visible security contact for colleagues, contractors and customers

Main Duties:

• To deliver industry leading customer service
• To be clean, tidy and properly dressed wearing full uniform
• To deter violence and public order offences
• To conduct patrols of the store
• Utilising CCTV systems to support the reduction of crime and stock loss
• Liaise with the store management teams
• To report incidents and crime through our leading technology
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
• To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety

Experience of delivering Customer Service

• Excellent communication skills are required both written and verbal
• Adaptable communication style to meet the needs of different people groups
• Ability to work in a fast-moving services business
• Capability in the use of technology
• Good attention to detail
• High level of enthusiasm and passion
• Previous experience in a similar role is desirable but not essential
• Public Space Surveillance SIA licence is desirable but not essential