Retail Security Officer: Protect Customers & Property

Mitie Cleaning & Hygiene Services; Wokingham; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Flexible benefits

Cycle to work

Life cover

Salary Finance

Job summary

MITIE Cleaning & Hygiene Services is seeking a vigilant security officer for Waitrose Wokingham, delivering protection and maintaining a safe shopping environment.

You will patrol, deter theft, manage incidents using SMART, and liaise with store management and police as required. SIA license and a stable five-year history are preferred.

Join a team that values reliability, clear communication, and professional conduct, with access to our flexible benefits and recognition schemes.

Qualifications

• Frontline Security Guarding, Door Supervision or Close Protection SIA licence (or have passed the relevant SIA training and hold valid certificates)
• A full five year check-able employment / education history
• Experience of delivering Customer Service
• Excellent communication skills are required both written and verbal
• Adaptable communication style to meet the needs of different people groups
• Ability to work in a fast moving services business
• Capability in the use of technology
• Good attention to detail
• High level of enthusiasm and passion
• Public Space Surveillance SIA licence is desirable but not essential

Responsibilities

• To deliver results for their identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability for:
• To protect customers and colleagues from physical and verbal abuse
• To deter violence and public order offences
• To patrol the store and other areas and to undertake checks in accordance with the site assignment instructions
• To deter till snatchers, trolley push outs and other bulk thefts
• To record any suspicious activity on to an incident report ensuring the correct information is captured using the SMART system and store management are informed
• Dealing with any difficult situations that arise in a safe and professional manner
• To be conversant with the Electronic Article Surveillance tagging system and complete regular checks of tagging standards
• Monitoring the store CCTV where appropriate
• Complete retrospective CCTV reviews focusing on shrinkage
• To be clean, tidy and properly dressed wearing full uniform, Sainsbury's name badge. This should also include an SIA licence (s), identity badge, which all must be valid.
• To understand and always implement the ‘Ways of Working'
• Liaise with the store management teams giving clear and concise feedback
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
• Completing reports by recording observations, information, occurrences and surveillance activities using SMART
• Utilise all equipment and technology to their fullest potential to maximise the impact upon security and stores losses
• To report all incidents fully by the end of the shift using the SMART system
• To wear and activate BWCCTV in accordance with company procedures
• Ensuring behaviours and situations that endanger the health and safety and well being of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.

Skills

Excellent communication

Customer service experience

Adaptable communication

Attention to detail

Teamwork

Education

Five year checkable history

Job description

MITIE Cleaning & Hygiene Services is seeking a vigilant security officer for Waitrose Wokingham, delivering protection and maintaining a safe shopping environment.

You will patrol, deter theft, manage incidents using SMART, and liaise with store management and police as required. SIA license and a stable five-year history are preferred.

Join a team that values reliability, clear communication, and professional conduct, with access to our flexible benefits and recognition schemes.