Retail Security Officer

Mitie Group plc.; Wokingham; On-site; GBP 18,000 - 26,000; Full time

Job summary

Waitrose Wokingham is seeking a committed Security Officer to safeguard customers and colleagues, deter crime and maintain a secure store environment. You will patrol the store, monitor CCTV, and report any incidents with accuracy using the SMART system.

The role requires a valid SIA license, flexibility for a full-time shift pattern, and a proactive, customer-focused approach to security in a busy retail setting.

Qualifications

• Five-year check-able employment/education history required.
• Excellent communication skills in writing and speaking.
• Experience delivering customer service in a hurry-fast environment.
• Capable in using technology and reporting systems.
• SIA licences (Frontline/Security) or related training desirable.

Responsibilities

• Protect customers and colleagues from abuse and deter violence.
• Deter theft and monitor for security breaches in-store.
• Patrol store and other areas as directed by site instructions.
• Record incidents clearly using the SMART system and inform management.
• Complete CCTV monitoring and tagging checks as required.
• Report incidents by end of shift and wear CCTV equipment per policy.

Skills

Customer service

Excellent communication

Adaptable communication

Attention to detail

Enthusiasm

Technology use

Fast moving environment

SIA knowledge

Previous security experience

Public Space Surveillance (PSV)

Education

Five-year checkable history

Job description

Waitrose Wokingham
Full Time
Pay: £15.62
Permanent

S.I.A License Required

Main Duties

To deliver results for their identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability for:

• To protect customers and colleagues from physical and verbal abuse
• To deter violence and public order offences
• To patrol the store and other areas and to undertake checks in accordance with the site assignment instructions
• To deter till snatchers, trolley push outs and other bulk thefts
• To record any suspicious activity on to an incident report ensuring the correct information is captured using the SMART system and store management are informed
• Dealing with any difficult situations that arise in a safe and professional manner
• To be conversant with the Electronic Article Surveillance tagging system and complete regular checks of tagging standards
• Monitoring the store CCTV where appropriate
• Complete retrospective CCTV reviews focusing on shrinkage
• To be clean, tidy and properly dressed wearing full uniform, Sainsbury's name badge. This should also include an SIA licence (s), identity badge, which all must be valid.
• To understand and always implement the ‘Ways of Working'
• Liaise with the store management teams giving clear and concise feedback
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
• Completing reports by recording observations, information, occurrences and surveillance activities using SMART
• Utilise all equipment and technology to their fullest potential to maximise the impact upon security and stores losses
• To report all incidents fully by the end of the shift using the SMART system
• To wear and activate BWCCTV in accordance with company procedures
• Ensuring behaviours and situations that endanger the health and safety and well being of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.

What we are looking for

• Frontline Security Guarding, Door Supervision or Close Protection SIA licence (or have passed the relevant SIA training and hold valid certificates)
• A full five year check-able employment / education history
• Experience of delivering Customer Service
• Excellent communication skills are required both written and verbal
• Adaptable communication style to meet the needs of different people groups
• Ability to work in a fast moving services business
• Capability in the use of technology
• Good attention to detail
• High level of enthusiasm and passion
• Previous experience in a similar role is desirable but not essential
• Public Space Surveillance SIA licence is desirable but not essential