Retail Security Officer: Paid Lunch Break, Stable Hours

Mitie Group plc.; Staplehurst; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Paid lunch break

Contracted hours

Uniform provided

SIA licence renewals support

Job summary

Mitie Group plc. is seeking a confident Retail Security Officer to maintain a safe shop floor, deter theft and deliver excellent customer service. You’ll patrol stores, operate CCTV, and work closely with store management to keep customers and colleagues safe.

The role offers flexible shifts, paid lunch breaks, and contracted hours to provide stability. Join a team that values professionalism, energy, and a calm, helpful presence on site.

Qualifications

• Customer service aptitude is essential to deliver a positive shopping experience.
• Professional demeanor helps protect people and property in a calm, confident manner.
• Ability to deter theft and manage difficult situations with discretion.

Responsibilities

• Providing a visible, reassuring presence on the shop floor
• Delivering outstanding customer service at all times
• Deterring theft, anti-social behaviour and public order offences
• Carrying out regular store patrols
• Operating CCTV systems to reduce crime and stock loss
• Working closely with store management teams
• Supporting partnerships with Police and local crime networks
• Using Body Worn CCTV to enhance safety for everyone onsite

Skills

Customer service

Professional demeanor

De-escalation

Attention to detail

Education

SIA licence

Job description

Mitie Group plc. is seeking a confident Retail Security Officer to maintain a safe shop floor, deter theft and deliver excellent customer service. You’ll patrol stores, operate CCTV, and work closely with store management to keep customers and colleagues safe.

The role offers flexible shifts, paid lunch breaks, and contracted hours to provide stability. Join a team that values professionalism, energy, and a calm, helpful presence on site.