Retail Security Officer: Paid Lunch Break & Growth Path

Mitie Group plc.; Sheffield; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Paid lunch break

Guaranteed contracted hours

Pension schemes

Uniform provided

SIA licence renewals support

Job summary

Mitie Group plc. is seeking a Retail Security Officer to ensure a safe shopping environment, deter theft and deliver exceptional customer service on the shop floor. The role offers flexible shifts and a paid lunch break, with opportunities for career progression within Mitie.

You will carry out patrols, operate CCTV, and work closely with store teams to support local partnerships and maintain safety for customers and staff.

Qualifications

• A valid SIA licence (or willingness to complete the training – we may be able to support you with this)
• A full 5-year checkable employment or education history (essential for vetting)
• A proactive, professional and customer-focused approach

Responsibilities

• Providing a visible, reassuring presence on the shop floor
• Delivering outstanding customer service at all times
• Deterring theft, anti-social behaviour and public order offences
• Carrying out regular store patrols
• Operating CCTV systems to reduce crime and stock loss
• Working closely with store management teams
• Supporting partnerships with Police and local crime networks
• Using Body Worn CCTV to enhance safety for everyone onsite

Skills

Customer service

Professional demeanor

Proactive approach

Tools

CCTV operation

Body Worn CCTV

Job description

Mitie Group plc. is seeking a Retail Security Officer to ensure a safe shopping environment, deter theft and deliver exceptional customer service on the shop floor. The role offers flexible shifts and a paid lunch break, with opportunities for career progression within Mitie.

You will carry out patrols, operate CCTV, and work closely with store teams to support local partnerships and maintain safety for customers and staff.